职称:Certified Hospitality Educator
主讲教师:George Ubbelohde
教师团队:共1位
The American Hotel & Lodging Educational Institute's (AHLEI) school curriculum, the Hospitality and Tourism Management Program (HTMP), was developed by industry experts and members of the American Hotel & Lodging Association as the official industry-recognized curriculum to prepare students for roles in the hotel industry and beyond. 美国饭店协会教育学院(AHLEI)的崭新职业教育课程--酒店与旅游管理课程(HTMP),由酒店业专家和美国饭店协会会员合作开发,作为酒店行业正式认可的专业课程,它有助于学生进入酒店业或其他行业的发展。 The tourism industry offers significant job creation worldwide and has long been an industry with tremendous success for long-term career pathways. Tourism is recognized as a major driver of economic growth and development. The HTMP takes advantage of these opportunities, helping schools and students to take their first real steps toward promising hospitality careers. 旅游业为全球创造了大量的就业机会和长久的职业发展途径。同时,它还是公认的经济增长和发展的主要驱动力。正是基于这些利好因素,HTMP课程能够帮助院校和学生在充满机遇的接待业职业发展道路上迈出成功的第一步。 AHLEI's latest curriculum introduces the hospitality and tourism industry on a global scale with a large focus on diversity. The program is delivered with graphic-rich textbooks and workbooks, and incorporates the best of modern technology with a selection of online coursework. Most importantly, this curriculum is industry driven as evidenced by the fact that more than 60 industry leaders served as subject matter experts, ensuring that today's program matches the needs of hospitality employers across the world. 美国饭店业协会教育学院的这一最新课程从全球视角,着重介绍了旅游与接待业的多元性。课程使用图文并茂的教材和练习册,附以现代技术的在线学习内容。最重要的是,本课程从行业实际出发,超过60位业界专家参与了课题设计,以确保课程内容符合全球接待企业的需要。
| 课程章节 | | 文件类型 | | 修改时间 | | 大小 | | 备注 | |
| 1.1 Introduction |
视频
.mp4
|
2018-04-16 | 69.75MB | ||
| 1.2 Why a Career in Hospitality and Tourism? |
视频
.mp4
|
2018-04-16 | 211.44MB | ||
| 1.3 Selecting an Industry Segment |
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.mp4
|
2018-04-16 | 336.00MB | ||
| 1.4 Types of Available Positions |
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.mp4
|
2018-04-16 | 203.96MB | ||
| 1.5 Traits of Leaders |
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.mp4
|
2018-04-16 | 206.76MB | ||
| 1.6 Traditional Management Styles |
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.mp4
|
2018-04-16 | 424.19MB | ||
| 1.7 Varying your Leadership Style |
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.mp4
|
2018-04-16 | 255.30MB | ||
| 2.1 Introduction |
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.mp4
|
2018-06-01 | 150.82MB | ||
| 2.2 21st Century Leadership Styles |
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.mp4
|
2018-04-16 | 371.35MB | ||
| 2.3 Leadership Development Goals |
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.mp4
|
2018-04-16 | 199.99MB | ||
| 2.4 Empowerment |
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.mp4
|
2018-04-16 | 314.02MB | ||
| 2.5 Showing Respect and Value for Diversity |
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.mp4
|
2018-04-17 | 328.16MB | ||
| 2.6 Global Guest Audiences |
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.mp4
|
2018-04-17 | 271.15MB | ||
| 2.7 Welcoming Other Cultures |
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.mp4
|
2018-04-17 | 154.21MB | ||
| 3.1 Introduction |
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.mp4
|
2018-04-17 | 217.85MB | ||
| 3.2 Follow the Guest: Making the Cycle Seamless |
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.mp4
|
2018-04-17 | 298.14MB | ||
| 3.3 Guest Recovery |
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.mp4
|
2018-04-17 | 227.60MB | ||
| 3.4 Problem Solving |
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.mp4
|
2018-04-17 | 201.19MB | ||
| 4.1 Introduction |
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.mp4
|
2018-04-17 | 221.19MB | ||
| 4.2 Managing the Guest Experience: Being Inclusive |
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.mp4
|
2018-04-17 | 256.15MB | ||
| 4.3 Guest Experience Property Standards |
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.mp4
|
2018-04-24 | 477.65MB | ||
| 4.4 Managing the Guest Service Measurement (GSM) Process |
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.mp4
|
2018-04-24 | 479.87MB | ||
| 4.5 Guest Service Gold: Leading a Gold Team |
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.mp4
|
2018-04-24 | 275.22MB | ||
| 4.6 Managing Green Practices |
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.mp4
|
2018-04-24 | 422.26MB | ||
| 5.1 Introduction |
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.mp4
|
2018-04-24 | 317.32MB | ||
| 5.2 Purpose of the Mission Statement |
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.mp4
|
2018-04-24 | 233.43MB | ||
| 5.3 Communicating Employee Purpose and Role |
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.mp4
|
2018-04-24 | 169.08MB | ||
| 5.4 Setting Performance Goals |
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.mp4
|
2018-04-25 | 312.59MB | ||
| 5.5 Listening, Speaking and Writing |
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.mp4
|
2018-04-25 | 489.36MB | ||
| 5.6 Managing Difficult People |
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.mp4
|
2018-04-25 | 257.67MB | ||
| 5.7 Guest Communication |
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.mp4
|
2018-04-25 | 165.41MB | ||
| 5.8 Media Training |
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.mp4
|
2018-04-25 | 285.27MB | ||
| 6.1 Introduction |
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.mp4
|
2018-04-25 | 218.26MB | ||
| 6.2 Responsibilities of the Front Office Manager |
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.mp4
|
2018-04-25 | 271.59MB | ||
| 6.3 Reports: The Night Audit Paper Trail |
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.mp4
|
2018-04-25 | 150.58MB | ||
| 6.4 Labor Costs and the Night Audit |
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.mp4
|
2018-04-25 | 158.09MB | ||
| 6.5 Measuring Employee Performance |
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.mp4
|
2018-04-25 | 224.50MB | ||
| 6.6 Guests and the Front Desk |
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.mp4
|
2018-04-25 | 137.12MB | ||
| 6.7 Green Practice Programs for Guests |
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.mp4
|
2018-04-25 | 215.78MB | ||
| 7.1 Introduction |
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.mp4
|
2018-04-25 | 115.08MB | ||
| 7.2 Being the Executive Housekeeper |
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.mp4
|
2018-04-25 | 278.13MB | ||
| 7.3 Building a Budget |
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.mp4
|
2018-04-25 | 218.09MB | ||
| 7.4 Budgeting Labor and Linen Expenses |
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.mp4
|
2018-04-25 | 244.09MB | ||
| 7.5 Managing Housekeeping Performance Standards |
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.mp4
|
2018-04-25 | 138.98MB | ||
| 7.6 Training Housekeeping Staff |
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.mp4
|
2018-04-25 | 127.94MB | ||
| 7.7 Managing Housekeeping Green Practices |
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.mp4
|
2018-04-25 | 114.37MB | ||
| 8.1 Introduction |
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.mp4
|
2018-04-25 | 177.13MB | ||
| 8.2 Function of the Chief Engineer |
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.mp4
|
2018-04-25 | 289.00MB | ||
| 8.3 Budgeting to Meet ADA Requirements |
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.mp4
|
2018-04-25 | 174.88MB | ||
| 8.4 Energy Management |
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.mp4
|
2018-04-25 | 136.03MB | ||
| 8.5 Emergency Systems Planning |
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.mp4
|
2018-04-25 | 96.17MB | ||
| 8.6 Managing the Facility’s Green Practices |
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.mp4
|
2018-04-25 | 201.53MB | ||
| 9.1 Introduction |
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.mp4
|
2018-04-25 | 189.29MB | ||
| 9.2 Organization and Staffing of Food and Beverage Operations |
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.mp4
|
2018-05-21 | 253.61MB | ||
| 9.3 Menu Management |
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.mp4
|
2018-05-21 | 342.29MB | ||
| 9.4 Purchasing Supplies and Equipment |
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.mp4
|
2018-05-21 | 322.42MB | ||
| 9.5 Facility Design, Décor and Cleaning |
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.mp4
|
2018-05-21 | 154.04MB | ||
| 9.6 Managing Sanitation and Safety |
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.mp4
|
2018-05-21 | 207.03MB | ||
| 9.7 Labor and Revenue Control |
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.mp4
|
2018-05-21 | 159.24MB | ||
| 9.8 Nutrition and Sustainable Foods |
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.mp4
|
2018-06-01 | 169.30MB | ||
| 10.1 Introduction |
视频
.mp4
|
2018-05-21 | 187.71MB | ||
| 10.2 Booking and Planning Events |
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.mp4
|
2018-05-21 | 212.48MB | ||
| 10.3 Reports: Preparing for Service |
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.mp4
|
2018-05-21 | 262.67MB | ||
| 10.4 Delivering Service |
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.mp4
|
2018-05-21 | 169.79MB | ||
| 10.5 After Service |
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.mp4
|
2018-05-21 | 129.28MB | ||
| 11.1 Introduction |
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.mp4
|
2018-05-21 | 179.64MB | ||
| 11.2 Interview and Hiring Practices |
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.mp4
|
2018-05-21 | 260.42MB | ||
| 11.3 Employment Laws |
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.mp4
|
2018-05-21 | 140.15MB | ||
| 11.4 Managing Compensation and Benefits |
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.mp4
|
2018-05-21 | 275.94MB | ||
| 11.5 Corporate Social Responsibility |
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.mp4
|
2018-05-21 | 117.79MB | ||
| 12.1 Introduction |
视频
.mp4
|
2018-05-21 | 267.02MB | ||
| 12.2 Financial Statements |
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.mp4
|
2018-05-21 | 289.32MB | ||
| 12.3 Operational Expenses and the Capital Budget |
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.mp4
|
2018-05-21 | 329.19MB | ||
| 12.4 Revenue Management |
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.mp4
|
2018-05-21 | 236.24MB | ||
| 12.5 Managing Labor Costs |
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.mp4
|
2018-05-21 | 208.43MB | ||
| 12.6 Taxes: Reporting and Remitting |
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.mp4
|
2018-05-21 | 124.26MB | ||
| 13.1 Introduction |
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.mp4
|
2018-05-21 | 220.72MB | ||
| 13.2 The Marketing Mix |
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.mp4
|
2018-05-21 | 325.74MB | ||
| 13.3 Steps of a Marketing Plan |
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.mp4
|
2018-05-21 | 231.02MB | ||
| 13.4 Channels of Distribution |
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.mp4
|
2018-05-21 | 108.22MB | ||
| 13.5 The Marketing Budget |
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.mp4
|
2018-05-21 | 375.81MB | ||
| 13.6 Industry Trends and Marketing |
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.mp4
|
2018-05-21 | 167.58MB | ||
| 14.1 Introduction |
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.mp4
|
2018-05-21 | 342.05MB | ||
| 14.2 Training for Sales Success |
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.mp4
|
2018-05-21 | 241.96MB | ||
| 14.3 Managing a Sales Team |
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.mp4
|
2018-05-24 | 289.39MB | ||
| 14.4 Selling to Global Audiences |
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.mp4
|
2018-05-24 | 190.63MB | ||
| 14.5 Selling to Special Segments |
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.mp4
|
2018-05-30 | 186.99MB | ||
| 14.6 Selling to the Digital Traveler |
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.mp4
|
2018-05-30 | 194.32MB | ||
| 15.1 Introduction |
视频
.mp4
|
2018-05-30 | 220.87MB | ||
| 15.2 Managing Workplace Safety |
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.mp4
|
2018-05-30 | 161.04MB | ||
| 15.3 Risk Management and Insurance |
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.mp4
|
2018-05-30 | 296.08MB | ||
| 15.4 OSHA: Following the Requirements |
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.mp4
|
2018-06-01 | 224.31MB | ||
| 16.1 Introduction |
视频
.mp4
|
2018-06-01 | 215.22MB | ||
| 16.2 Hotel Security: Access Control and Guestroom Security |
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.mp4
|
2018-06-01 | 322.73MB | ||
| 16.3 Employee Security Issues |
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.mp4
|
2018-06-01 | 175.78MB | ||
| 16.4 Emergency Management and Media Relations |
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.mp4
|
2018-06-01 | 213.78MB |