个人介绍
Introduction to HTMP Program 2 酒店与旅游管理2

主讲教师:George Ubbelohde

教师团队:共1

  • George Ubbelohde
The American Hotel & Lodging Educational Institute's (AHLEI) school curriculum, the Hospitality and Tourism Management Program (HTMP), was developed by industry experts and members of the American Hotel & Lodging Association as the official industry-recognized curriculum to prepare students for roles in the hotel industry and beyond.

美国饭店协会教育学院(AHLEI)的崭新职业教育课程--酒店与旅游管理课程(HTMP),由酒店业专家和美国饭店协会会员合作开发,作为酒店行业正式认可的专业课程,它有助于学生进入酒店业或其他行业的发展。

The tourism industry offers significant job creation worldwide and has long been an industry with tremendous success for long-term career pathways. Tourism is recognized as a major driver of economic growth and development. The HTMP takes advantage of these opportunities, helping schools and students to take their first real steps toward promising hospitality careers.

旅游业为全球创造了大量的就业机会和长久的职业发展途径。同时,它还是公认的经济增长和发展的主要驱动力。正是基于这些利好因素,HTMP课程能够帮助院校和学生在充满机遇的接待业职业发展道路上迈出成功的第一步。

AHLEI's latest curriculum introduces the hospitality and tourism industry on a global scale with a large focus on diversity. The program is delivered with graphic-rich textbooks and workbooks, and incorporates the best of modern technology with a selection of online coursework. Most importantly, this curriculum is industry driven as evidenced by the fact that more than 60 industry leaders served as subject matter experts, ensuring that today's program matches the needs of hospitality employers across the world.

美国饭店业协会教育学院的这一最新课程从全球视角,着重介绍了旅游与接待业的多元性。课程使用图文并茂的教材和练习册,附以现代技术的在线学习内容。最重要的是,本课程从行业实际出发,超过60位业界专家参与了课题设计,以确保课程内容符合全球接待企业的需要。
教师团队

George Ubbelohde

职称:Certified Hospitality Educator

教学方法






· Provides specific skills knowledge for students leading to an industry 

recognized and portable professional certification from the American 

Hotel & Lodging Educational Institute.

帮助学生掌握专项技能,并获得业界认可的,美国饭店业协会教育学院颁

职业证书。


· Offers the opportunity for students to earn a professional certification

from the American Hotel & Lodging Educational Institute.

为学生提供获得美国饭店业协会教育学院职业认证的机会


· Presents curriculum in a graphic rich, visually simulating environment

to reinforce learning.

课程内容以丰富的图示和直观的场景模拟的方式呈现以提高学习效果。


· Showcases Career Pathways for a dynamic, and quickly growing industry.

展示在这一生机勃勃的行业中发展的职业轨迹


· Reinforces hospitality on a global scale, with increased focus on diversity.

着眼全球接待业,强调多元化


· Teaches employability skills and job-specific technical skills for the

Hospitality & Tourism Career Cluster.

面向旅游与接待业从业人员传授就业和工作所需的技能






· To provide students with broad-based learning on the tasks, knowledge,

and skills required by anyone wishing to build a career within the hospitality 

and tourism industry.

·为希望在旅游与接待业开拓事业的学生们提供广泛的实操、业务知识和技能的

学习机会


· Year 1

The content deals specifically with information required for operational level

employee positions and responsibilities.

·一年级

·课程主要涉及一线员工的岗位与相关职责。


· Year 2

The content focuses on the leadership and managerial aspects, responsibilities,

knowledge, and skills required by an entry-level leader in the hospitality and 

tourism industry.

·二年级

·内容侧重领导和管理方面,包括旅游与接待业基层管理者应掌握的管理职责、知

识和技能。






Enriches classroom learning with activities that speak to today's generation, 

while reinforcing core academic standards.

一系列符合当今年轻人口味练习,既丰富了课堂学习又强化了核心的专业标准。


Workbook Activities:

· Build student vocabulary and contextual understanding

· Develop verbal and nonverbal learning skills

· Reinforce and apply learning through:

      Case studies

      o Industry related calculation and formula usage

      o Written exercises

      o Problem solving scenarios


学生练习册的练习

·扩展学生的词汇和情境理解

·培养语言和非语言学习技能

·通过以下几个方面强化和运用所学知识:

○ 案例分析

业界相关的计算和公式的使用

写作练习

解决问题


Graduates of the Program receive a Professional Certification from the 

Educational Institute after passing the final exam of both Year 1 and Year 2.

通过一年级和二年级期末考试的学生将获得教育学院颁发的职业证书。


This designation is recognized internationally, and is called the Certified 

Hospitality & Tourism Management Professional (CHTMP).

这个认证是受到全球酒店业认可的旅游与接待业管理专业认证。


在线学习

课程评价

教学资源
课程章节 | 文件类型   | 修改时间 | 大小 | 备注
1.1 Introduction
视频
.mp4
2018-04-16 69.75MB
1.2 Why a Career in Hospitality and Tourism?
视频
.mp4
2018-04-16 211.44MB
1.3 Selecting an Industry Segment
视频
.mp4
2018-04-16 336.00MB
1.4 Types of Available Positions
视频
.mp4
2018-04-16 203.96MB
1.5 Traits of Leaders
视频
.mp4
2018-04-16 206.76MB
1.6 Traditional Management Styles
视频
.mp4
2018-04-16 424.19MB
1.7 Varying your Leadership Style
视频
.mp4
2018-04-16 255.30MB
2.1 Introduction
视频
.mp4
2018-06-01 150.82MB
2.2 21st Century Leadership Styles
视频
.mp4
2018-04-16 371.35MB
2.3 Leadership Development Goals
视频
.mp4
2018-04-16 199.99MB
2.4 Empowerment
视频
.mp4
2018-04-16 314.02MB
2.5 Showing Respect and Value for Diversity
视频
.mp4
2018-04-17 328.16MB
2.6 Global Guest Audiences
视频
.mp4
2018-04-17 271.15MB
2.7 Welcoming Other Cultures
视频
.mp4
2018-04-17 154.21MB
3.1 Introduction
视频
.mp4
2018-04-17 217.85MB
3.2 Follow the Guest: Making the Cycle Seamless
视频
.mp4
2018-04-17 298.14MB
3.3 Guest Recovery
视频
.mp4
2018-04-17 227.60MB
3.4 Problem Solving
视频
.mp4
2018-04-17 201.19MB
4.1 Introduction
视频
.mp4
2018-04-17 221.19MB
4.2 Managing the Guest Experience: Being Inclusive
视频
.mp4
2018-04-17 256.15MB
4.3 Guest Experience Property Standards
视频
.mp4
2018-04-24 477.65MB
4.4 Managing the Guest Service Measurement (GSM) Process
视频
.mp4
2018-04-24 479.87MB
4.5 Guest Service Gold: Leading a Gold Team
视频
.mp4
2018-04-24 275.22MB
4.6 Managing Green Practices
视频
.mp4
2018-04-24 422.26MB
5.1 Introduction
视频
.mp4
2018-04-24 317.32MB
5.2 Purpose of the Mission Statement
视频
.mp4
2018-04-24 233.43MB
5.3 Communicating Employee Purpose and Role
视频
.mp4
2018-04-24 169.08MB
5.4 Setting Performance Goals
视频
.mp4
2018-04-25 312.59MB
5.5 Listening, Speaking and Writing
视频
.mp4
2018-04-25 489.36MB
5.6 Managing Difficult People
视频
.mp4
2018-04-25 257.67MB
5.7 Guest Communication
视频
.mp4
2018-04-25 165.41MB
5.8 Media Training
视频
.mp4
2018-04-25 285.27MB
6.1 Introduction
视频
.mp4
2018-04-25 218.26MB
6.2 Responsibilities of the Front Office Manager
视频
.mp4
2018-04-25 271.59MB
6.3 Reports: The Night Audit Paper Trail
视频
.mp4
2018-04-25 150.58MB
6.4 Labor Costs and the Night Audit
视频
.mp4
2018-04-25 158.09MB
6.5 Measuring Employee Performance
视频
.mp4
2018-04-25 224.50MB
6.6 Guests and the Front Desk
视频
.mp4
2018-04-25 137.12MB
6.7 Green Practice Programs for Guests
视频
.mp4
2018-04-25 215.78MB
7.1 Introduction
视频
.mp4
2018-04-25 115.08MB
7.2 Being the Executive Housekeeper
视频
.mp4
2018-04-25 278.13MB
7.3 Building a Budget
视频
.mp4
2018-04-25 218.09MB
7.4 Budgeting Labor and Linen Expenses
视频
.mp4
2018-04-25 244.09MB
7.5 Managing Housekeeping Performance Standards
视频
.mp4
2018-04-25 138.98MB
7.6 Training Housekeeping Staff
视频
.mp4
2018-04-25 127.94MB
7.7 Managing Housekeeping Green Practices
视频
.mp4
2018-04-25 114.37MB
8.1 Introduction
视频
.mp4
2018-04-25 177.13MB
8.2 Function of the Chief Engineer
视频
.mp4
2018-04-25 289.00MB
8.3 Budgeting to Meet ADA Requirements
视频
.mp4
2018-04-25 174.88MB
8.4 Energy Management
视频
.mp4
2018-04-25 136.03MB
8.5 Emergency Systems Planning
视频
.mp4
2018-04-25 96.17MB
8.6 Managing the Facility’s Green Practices
视频
.mp4
2018-04-25 201.53MB
9.1 Introduction
视频
.mp4
2018-04-25 189.29MB
9.2 Organization and Staffing of Food and Beverage Operations
视频
.mp4
2018-05-21 253.61MB
9.3 Menu Management
视频
.mp4
2018-05-21 342.29MB
9.4 Purchasing Supplies and Equipment
视频
.mp4
2018-05-21 322.42MB
9.5 Facility Design, Décor and Cleaning
视频
.mp4
2018-05-21 154.04MB
9.6 Managing Sanitation and Safety
视频
.mp4
2018-05-21 207.03MB
9.7 Labor and Revenue Control
视频
.mp4
2018-05-21 159.24MB
9.8 Nutrition and Sustainable Foods
视频
.mp4
2018-06-01 169.30MB
10.1 Introduction
视频
.mp4
2018-05-21 187.71MB
10.2 Booking and Planning Events
视频
.mp4
2018-05-21 212.48MB
10.3 Reports: Preparing for Service
视频
.mp4
2018-05-21 262.67MB
10.4 Delivering Service
视频
.mp4
2018-05-21 169.79MB
10.5 After Service
视频
.mp4
2018-05-21 129.28MB
11.1 Introduction
视频
.mp4
2018-05-21 179.64MB
11.2 Interview and Hiring Practices
视频
.mp4
2018-05-21 260.42MB
11.3 Employment Laws
视频
.mp4
2018-05-21 140.15MB
11.4 Managing Compensation and Benefits
视频
.mp4
2018-05-21 275.94MB
11.5 Corporate Social Responsibility
视频
.mp4
2018-05-21 117.79MB
12.1 Introduction
视频
.mp4
2018-05-21 267.02MB
12.2 Financial Statements
视频
.mp4
2018-05-21 289.32MB
12.3 Operational Expenses and the Capital Budget
视频
.mp4
2018-05-21 329.19MB
12.4 Revenue Management
视频
.mp4
2018-05-21 236.24MB
12.5 Managing Labor Costs
视频
.mp4
2018-05-21 208.43MB
12.6 Taxes: Reporting and Remitting
视频
.mp4
2018-05-21 124.26MB
13.1 Introduction
视频
.mp4
2018-05-21 220.72MB
13.2 The Marketing Mix
视频
.mp4
2018-05-21 325.74MB
13.3 Steps of a Marketing Plan
视频
.mp4
2018-05-21 231.02MB
13.4 Channels of Distribution
视频
.mp4
2018-05-21 108.22MB
13.5 The Marketing Budget
视频
.mp4
2018-05-21 375.81MB
13.6 Industry Trends and Marketing
视频
.mp4
2018-05-21 167.58MB
14.1 Introduction
视频
.mp4
2018-05-21 342.05MB
14.2 Training for Sales Success
视频
.mp4
2018-05-21 241.96MB
14.3 Managing a Sales Team
视频
.mp4
2018-05-24 289.39MB
14.4 Selling to Global Audiences
视频
.mp4
2018-05-24 190.63MB
14.5 Selling to Special Segments
视频
.mp4
2018-05-30 186.99MB
14.6 Selling to the Digital Traveler
视频
.mp4
2018-05-30 194.32MB
15.1 Introduction
视频
.mp4
2018-05-30 220.87MB
15.2 Managing Workplace Safety
视频
.mp4
2018-05-30 161.04MB
15.3 Risk Management and Insurance
视频
.mp4
2018-05-30 296.08MB
15.4 OSHA: Following the Requirements
视频
.mp4
2018-06-01 224.31MB
16.1 Introduction
视频
.mp4
2018-06-01 215.22MB
16.2 Hotel Security: Access Control and Guestroom Security
视频
.mp4
2018-06-01 322.73MB
16.3 Employee Security Issues
视频
.mp4
2018-06-01 175.78MB
16.4 Emergency Management and Media Relations
视频
.mp4
2018-06-01 213.78MB
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