Housekeeping department plays an important role in providing positive first impressions in regards of cleanliness and comfort in the hotel and particularly in the hotel guest rooms.
在酒店的清洁和舒适方面，客房管理部门扮演着重要的并留给客人第一印象的角色，尤其是在酒店客房清洁这一工作上。

In order to maintain pre determined performance standards at all times, one of the executive housekeeper’s responsibilities is to ensure that all housekeeping employees receive proper and systematic training according the four steps of the training method:
为了能够随时维持已经制定的工作标准，至少有一名客房部行政管家应负责确保所有客房部员工都得到适当的系统化训练，根据以训练方法的4个步骤:

A job analysis is the foundation of the training program. It includes what knowledge an employee must have, what tasks each employee needs to perform and the standards at which he or she must perform them.
职责分析是训练项目的基础，其中包括员工必须了解的知识，每个员工要完成的任务以及完成的标准。

Managers must also take several other aspects in consideration when preparing to train employees such as: Writing training objectives, deciding on training methods, prepare a training schedule, select the training location and prepare the training area.
经理在准备培训员工时还需考虑其他几个方面：写出培训目标、准备培训计划、选择培训地点并布置培训区域。

We will discuss about managing housekeeping Green practices in the next section.
下节我们将讨论如何实施客房部的环保措施。