Read the following passage quickly and find the information to fill out the table below.Pay attention to the words underlined.

Bidding farewell to a tour group marks the end of the tour guide’s service. Last, but not least,it is of equal importance to “the greeting” and should be conducted with thesame level of efficiency and sincerity. If anything unpleasant happens at the last minute, it may ruin all your previous efforts during the entire tour.The following points are typical of what a tour guide would need to do.

First, check the flight tickets. You, andthe tour leader, should check and reconfirm the time, flight and number oftickets with the airline one day before departure.

Second,you should discuss with the tour leader and the driver times for luggage collection, checking out and departure from the hotel and then inform the group members. Make a list of all the points that need attention such as the time tobe packed by so that bags can be ready for transport and keeping passports and valuables in hand luggage. Furthermore, if the tour group must leave early in the morning, confirm with the hotel that a wake-up call will be made to all members of the group and check the arrangement for breakfast. Then ensure that the tourists are aware of all arrangements and when they have to be ready to leave.

Third,you should help the tour leader with hotel checkout. Remind the visitors to settle their accounts with the hotel if they have had any personal expenditures, to return any items borrowed from the hotel, to check that they have not left anything in the hotel and tokeep their valuables safe.

Fourth, don’t forget to make a farewell speech before the tour group leaves. Usually, you can make the farewell speech during the last dinner, in the bus on the way to the airport or at the airport.In your speech you should express your gratitude for their cooperation and understanding,recall some of the funny experiences you have had together, apologize for any mistakes you may have made, invite suggestions for improvements andexpress your best wishes for their safe return home and your hope to see them again one day.