Lily: Hello, this is Kunming CTS. Can I help you?

Joe Smith: Hello, is that Lily speaking? This is Joe Smith from the American Express Travel Agency.

Lily: Hello, Joe. Yes, this is Lily speaking. I’m glad to hear from you again.

Joe Smith: We have a group of tourists who want to travel to Kunming.Could you please send me a proposed Itinerary and quotation?

Lily: Sure. When do they want to come to Kunming?

Joe Smith: At the end of this month. They want to spend three days in Kunming.

Lily: Well, three days is enough to see the sights in Kunming, but it’s a pity that they won’t have time to visit Dali and Lijiang! It’s so beautiful there,especially at this time of year.

Joe Smith: That’s really a pity!    

Lily: What level of hotel do they want?

Joe Smith: Four-star if possible.

Lily: And how much for meals?

Joe Smith: 25 Yuan perhead per meal. They can pay extra if they want to try the local dishes.

Lily: OK, I see. I’ll send you a fax as soon as possible.

Joe Smith: Many thanks for your help.

Lily: You’re welcome.