Task 1Script

WangMin: Mr. White, can we confirm therooms, please? We’ve booked 20 single rooms according to the name list you sentus. Is that right?

Mr.White: Yes, that’s right.

WangMin: Then, let’s go to the desk to checkin. ... Mr. White, the receptionist would like to see the group visa, please.

Mr.White: Certainly, here you are.

WangMin: Thanks. Here are the registrationcards. Could you ask the members of the group to fill them in?

Mr.White: Sure!

WangMin: Here are the keys and the list ofroom numbers.

Mr.White: Thanks. But what about the luggage?

WangMin: That’s taken care of. The porterwill take the luggage up to the rooms immediately. Just ask the guests toidentify which is their luggage and it will be delivered to the correct rooms.

Mr.White: Thank you very much.

WangMin: My pleasure.

Task 2 Script

Mr. Green: Excuse me, Ms. Wang, would you please tell the porter to take my luggage up to my room? I can’t do it by myself.

Wang Min: Certainly. Is that all yours?

Mr. Green: Yes, three pieces.

Wang Min: May I know your room number, please?

Mr. Green: Room 3102, on the 16th floor.

Wang Min: OK, I’ll contact the porter. Please take this elevator to the 16th floor. Your room is on the right when you exit the elevator. The porter will bring your luggage up in just a few minutes.

Mr. Green: Thank you very much!

Wang Min: You’re welcome.

task 3

Mr.White: Ms. Wang, can you spare me aminute?

WangMin: Sure.What can I do for you?

Mr.White: All our tourists have gone to theirrooms for a rest except Mr. Black. He asked if he could change to a better roomwith a computer.

WangMin: MayI ask why?

Mr.White: Oh, he wants to chat online withhis daughter for a while before sleeping.

WangMin: OK.I will talk to the receptionist to see if there is an empty room with acomputer. But Mr. Black has to pay for the extra expense, I’m afraid.

Mr.White: No problem. Mr. Black has alreadysaid he agrees to pay the extra money.

WangMin: OK,I will try to persuade the receptionist to give a discount.

Mr.White: That would be better! Thank you somuch!

task 4

Wang Min: Mr. White, according to the itinerary, we will go to visit Mount Tai tomorrow morning. Do you think we need morning calls for everyone?

Mr. White: Yes, I think so.

Wang Min: What time?

Mr. White: I’m not sure. You’re familiar with the situation here. I think you had better decide.

Wang Min: What do you think about getting up at 6:00 am? We’re quite far away from the mountain. If we get up early, we can avoid getting stuck in the rush hour traffic.

Mr. White: Good idea.

Wang Min: And the room numbers are from 3102 to 3121, right?

Mr. White: Yes, that’s right.

Wang Min: OK, I’ll contact the operator. Will you inform the tourists?

Mr. White: I will.

Wang Min: Could you also tell the tourists we’ll gather in the lobby by the main door at 6:45 am? Our bus will be there for us. We’ll have breakfast in a restaurant at the foot of the mountain.

Mr. White: That’s fine. I’ll tell the tourists. Thank you!

Task 5

WangMin: Goodmorning, Mr. White. Did you sleep well last night?

Mr.White: Yes, thank you. How about you?

WangMin: Verywell!

Mr.White: Have you got the itinerary youprepared for our group?

WangMin: Yes,I have. Here’s a copy of the itinerary. Please read it to see if any changesare needed.

Mr.White: (Readingthe itinerary) Yes, we stay in Beijing for fourdays, visiting the Forbidden City, the Bird’s Nest, the Water Cube, the SummerPalace...

WangMin: Avisit to the hutongs in Beijing has also been arranged at your request.  

Mr.White: Thank you. Then, we stay in Xi’anfor two days, visiting the Terracotta Warriors and Big Wild Goose Pagoda. Thengo to Shanghai by air and stay for two days, visiting the Shanghai World Expoand the Bund. OK, that all seems as it should be.

WangMin: Great.