Task 1 Script

Lily: Hello, this is Kunming CTS. Can I help you?

Joe Smith: Hello, is that Lily speaking? This is Joe Smith from theAmerican Express Travel Agency.

Lily: Hello, Joe. Yes, this is Lily speaking. I’m glad to hear from youagain.

Joe Smith: We have a group of tourists who want to travel to Kunming.Could you please send me a proposed Itinerary and quotation?

Lily: Sure. When do they want to come to Kunming?

Joe Smith: At the end of this month. They want to spend three days inKunming.

Lily: Well, three days is enough to see the sights in Kunming, but it’sa pity that they

won’t have time to visit Dali and Lijiang! It’s so beautiful there,especially at this time of year.

Joe Smith: That’s really a pity!    

Lily: What level of hotel do they want?

Joe Smith: Four-star if possible.

Lily: And how much for meals?

Joe Smith: 25 Yuan perhead per meal. They can pay extra if they want to try the local dishes

Lily: OK, I see. I’ll send you a fax as soon as possible.

Joe Smith: Many thanks for your help.

Lily: You’re welcome.

Task 2 Script

Joe Smith: Hello, this is Joe Smith. What can I do for you?

Lily: This is Lily. Have you received the fax I sent to you thismorning?

Joe Smith: Yes, thanks. I’ve discussed it with the tourists. They wantto cancel the rest of the tour to Guizhou and stay in Yunnan for four more days.

Lily: In that case, they can visit Dali and Lijiang!

Joe Smith: Yes, that’s what I suggested to them. Could you please sendme another itinerary and its quotation?

Lily: Sure. I’ll send them to you in ten minutes. By the way, do theywant Chinese or Western hotels?

Joe Smith: I think they’d prefer Chinese style.

Lily: I see. So it’s a seven-day trip including Kunming, Dali andLijiang. Is that right?

Joe Smith: Yes, thank you. I look forward to receiving your fax.

Task 3 Script

Joe Smith: Hello, Lily. It’s Joe here. The group is very happy withyour new itinerary. They asked me about the Green Lake Park though, but I knownothing about it.

Lily: It’s one of the most picturesque parks in Kunming. There are ninespring outlets at the north of the lake, so it was called “Nine Dragon Pond” inancient times. It’s lovely for a leisurely walk and there are performances towatch given by the local people.

Joe Smith: Good, sounds interesting. I’ll explain it to them. Some ofthe tourists have also asked me about local performances in Lijiang. Can youbook tickets for the show for us?

Lily: Of course. It is called The Impression of Yunnan and costs 120 Yuanper head.

Joe Smith: That’s fine. I understand it’s a breathtaking performancedirected by the famous director Zhang Yimou.

Lily: Yes, it’s very special. It is based on many of the original ruralsongs and dances of Yunnan, as well as Chinese classical dances. It showsaudiences the rich ethnic colors of Yunnan and claims to be the dawn of a newform of stage art in China.

Joe Smith: Great! We’ll go to see it.

Lily: Is there anything else we need to do?

Joe Smith: No, thank you. My assistant Peter wants to check somedetails with you. Could you hold the line please?

Lily: OK.

Task 4 Script

Lily:Hello, Peter. Joe told me that you wanted to check some details with me.

Peter:Oh, yes. Your itinerary includes 14 meals, is that right?

Lily:No, only 12 meals. We just offer supper on the day of arrival and breakfast onthe day of departure because meals will be served on the flights.

Peter:I see. We have 20 tourists. The quotation is $500 per person, right?

Lily:Yes, but that is the price without the cost of tickets for TheImpression of Yunnan showand, of course, the air tickets. Joe told me that the tourists wanted to seethe show in Lijiang, so that is an extra $18 per person.

Peter:We have a tour leader. How much will you charge for the tour leader?

Lily:The tour leader doesn’t need to pay for meals and tickets to the scenic spots,so the fee for the tour leader is $428. We’ll have to charge for the showthough.

Peter:OK, one more thing please. Instead of flying, why not take a train from Kunmingto Dali?

It is fun for foreign tourists to travel by train in China, and theycan sleep on the train that night.

Lily:Yes, fine. I’ll book soft sleeper tickets then. It’ll make a slight differenceto the overall cost but not much.

Peter:Thank you! What kinds of breakfast are available?

Lily:Most four-star hotels offer both continental and Chinese breakfasts.

Peter:OK. I got it. Thanks.

Task 5 Script

Script

Lily, this is Joe Smith. Please reserve a seven day Yunnan highlighttour for 21 tourists, including one tour leader, from August 26 to September 1as per your itinerary Number AF397/2010. We need ten double rooms and onesingle room booked in four-star hotels according to your proposed route.

For your reference, the name of the tour group is AETA8261012. Pleaseconfirm this reservation once all bookings have been accepted. Thank you verymuch for all your assistance.