Dialogue1
A: Good morning, madam, howcan I help you?
B: Good morning, here is my1) , and I am going toBeijing.
A: Oh, you are pregnant. Howlong have you been pregnant please?
B: Eight months.
A: Madam, since you havebeen pregnant for eight months, please show me the hospital certificate toprove you are 2) to take the train.
B: No, I’m fine, here is thecertificate.
A: OK, please 3) the special passengers form. Also, I will needa copy of your certificate.
B: No problem, I’ll do that.But I want a 4) in the first row, because it’s morecomfortable for me. Is that OK?
A: Of course, I will seatyou in the first row. 
B: Fine, that’s great.
A: Thank you for yourunderstanding. Here is your ID and ticket. Have a nice trip!
B: Thank you!
Dialogue 2
A: Good morning, sir. Howcan I help you?
B: Hi, I am going to Chengdu. This is my ticket and I need helpthrough the security. As you can see, I am 5) .
A: Are you travelling alone?
B: Yes, I am.
A: I’ll ask a member of our staff to take your luggage sooner.And by the way, I need a minute of your time to help me fill
an 6) form. Is that OK?
B: Yes.
A: OK, we are done now.Thank you. It’s early to 7) so I’ll ask a member of staff to escort you tothe waiting line.
B: Thank you. So, someonewill guide me through the ticket barrier to my seat, right?
A: Yes, of course. If youneed anything, please don’t 8) to ask anyone of our staff in the informationdesk.
B: Thank you.
Dialogue 3
A: Good morning, madam, how can I help you?
B: I am going to Changsha.
A: May I see your ID andticket?
B: This ticket is mine, andthese two are for my 9) .May I apply a wheelchair for my father? He had an operation one month ago. Heis 10) now.
A: I hope he feels bettersoon. Can I see a hospital certificate issued within 48 hours to prove he cantravel by train?
B: He is good and we have acertificate from 11) . Hejust can’t walk for long distance.
A: I’ll arrange the frontrow and empty area for you and your parents. And please wait a moment. Thestaff will escort you to the platform.
B: Thank you for your 12) .
A: It’s my pleasure. Have agood day.
