Read to learn vocabulary 

Task 1. Complete this extract from a large company’s annual report. Thereare 12 missing words and a choice of four possibilities for each

1. improvement/involvement/popularity/development

2. share/market/size/growth

3.specific/formal/face-to-face/accurate

4.labor/public/departmental/external

5. days/scales/claims/demands

6.training/promotion/decentralization/ decision-making

7.popular/publicity/in-house/do-it-yourself

8. politics/policies/portfolio/prestige

9. programs/ levels/promises/reviews

10. notice/consideration/help/publication

11. freelance/quick/regular/standard

12. personnel/representatives/staff/executives

Task 2.     Write the word which fits the definition

a)      When you take out more money than isavailable in your account, sending the account into a negative balance–..................................

b)      Association between a manufacturer orwholesaler (franchiser) and an independent business person (franchisee) whobuys the right to own and operate a unit in the franchise system.  f...................

c)      If you default on repaying your mortgageyour home may be ....................................

d)      A person or organization that suppliesgoods to shops and companies:......................

e)      The price of money. It is theextra proportion that has to be paid when borrowing money or the extra that asaver receives when putting their money aside for the future..................................  .................

f)       The antonym of demand ...................................

g)      I need to take .......... a loan

h)      the illegal buying and selling of companyshares (= a financial part of the ownership of a company) by people who havespecial information because they are involved with the company.............    .............

i)       nothaving enough money to pay debts, buy goods, etc. (adj)  .......................................

j)       Mycredit card was ....................because I didn’t pay my credit card bills.

Task 3 .     What do these abbreviations (acronyms) stand for?

PA...............................

AGM...................................

PR.........................................

HR........................................

EGM.....................................

dept.........................................

VIP ...........................................

ASAP.......................................

Task 4 .     Define the following words (expressions) or write synonyms

Auditor –

Pre-tax profit-

Principal-

Tax evasion-

Armed robbery-

Co-signer-

To be delinquentin repaying your loan –

Teller-

Petty cash(crime)-

Fixed-

Task 5.     Choose the correct answer

1.     Ameasure of the wear and tear that affects capital equipment or otherintermediate goods is called

Depreciation                    amortization                     writing off

2.     Adecline in the aggregate price level over some defined time period is called a

Inflation                   depreciation               deflation

3.     Workers claimed damages.......... their injury.

Because           for                from

4.     The defendant......................guilty to robbery with violence.

States                      pleaded            applied

5.     Peter Smith........................... against his wife because she had been unfaithful.

Took a case            started a case          brought a case

6.     Your sickness pay...............is 30 days in any calendar year.

Entitlement           right                 period

7.     This credit card allows youto ................. up to £200 a day from cash dispensers.

Take out                      reimburse              withdraw

8.     I need to............................ my tax return.

Fill in for             file for                apply for

Task 6  常用电脑词汇，你一定要会哦！

                         Computer Keyboad 

Task 7 Fill in the blankswith the words below.

begin     finally      faithfully      discount      so     misleading      because      complain      forward      above     but      attention      point     refund      advertisement

Dear Sir/Madam,

I feel I must __________(1) about the lunchwe had at your restaurant on Thursday 17th December. Unfortunately, both thefood and the service were not satisfactory.

To __________(2) with, the dishes we ordered were inedible __________(3) of heavy seasoning. There was __________(4)much salt and pepper on the food that it was impossible to eat the whole meal.

I must also __________(5) out that youradvertisement was __________(6) as there were only two vegetarian dishes on themenu.

__________(7), when we asked for the bill,we were surprised at the staff's ignorance of the 10% __________(8) for groupbookings. Again, this was something highlighted in your __________(9). We couldhave made a fuss about it, __________(10) we decided not to.

Considering all the __________(11), Ibelieve I am entitled to a partial __________(12). I am confident that thismatter will receive your prompt __________(13). I look __________(14) tohearing from you.

Yours __________(15),

Opening paragraph:

I am writing to complain about…..

I feel I must complain about……

I am writing to you in connection with…..

It was completely different from…..

I am dissatisfied with…..

Unfortunately, it was nothing like what Iexpected.

Expressionsfor middle paragraphs:

I must mention / point out …..

To make matters worse….

I was shocked / surprised / disappointed…..

As if that was not bad enough…

To my surprise / amazement…

Closing paragraph:

I demand a full refund / immediate action /a replacement.

I would be grateful if you dealt with thismatter immediately.

I would appreciate if we could sort thismatter out as soon as possible.

I am afraid that if this matter is notdealt with immediately, I will….

I look forward to hearing from you.

I hope to hear from you as soon aspossible.

Thanking you in advance.