Unit Six Workplace Emotion
职场情商，又称职业情商，是一个人掌控自己情绪和与他人和谐相处能力在职场和工作中的具体表现。主要侧重自己和他人在工作中情绪的了解和把控，以及如何处理好职场中的人际关系。 每个人的性格不同，情商也各有差异。但不管怎样，这个能力是可以后天练就的，如果你觉得自己有必要在这方面提高的话，不妨先从我们这个课程学起吧。情商能力的提高是需要长久磨练的，但在本单元你的英语能力一定又有提高哦！ |
In this unit you willlearn about
1 The importance of managing andcontrolling workplace emotions
2 Some strategies to manage workplace/studyemotions
3 Ways to turn negative thinking intopositive thinking
4 How to control your feelings in theworkplace.
Learning outcomes
Atthe end of this unit, you will be able to:
1 understand the importance of managing emotionsin the workplace or the study life;Toknow how to form effective habits
2 identify some negative emotionsand find possible solutions.
3 finish activities on workplace emotions
Part One Ear Practice
Task 1 Listen and complete the dialogue by choosing the best answers.
depressing shocked frightened exhausted relieved
scared happy excited amazed
A: Hello!What are you reading about in the newspaper?
B: hello! I was 1____________ form studying, so I decided to read thenewspaper to relax. Unfortunately, the news is so 2___________. There has been another murder in the city center. I’m 3___________that the police haven’tcaught the killer yet.
A: Peopleare starting to get 4_________by it. Everyone will be 5____________when they finally catch the murder.
B: Youmean “if” they catch the murderer. I’m 6________ stiff about going into the city center at night.
A:There must have been some goodnews in the newspaper. I can’t believe that none of the news stories make you 7________ or 8_________.
B: Oh,and a local man won the lottery. I’m so jealous! I wish it were me! I buy alottery ticket every week and I’m 9_______ that I haven’t even won a small prize yet. It’s so unfair!
A: don’t be moody! I hope you’re not tired, because we’ve been invited to a party this evening. I know how excitedyou get about parties.
Task 2 Listen to the tape and choose the right answer from a, b or c .
1. What kind of impact do things that happen at work have on people?
a. Physical
b. Emotional
c. Psychological
2. Which best describes how feeling positive helps workers?
a. They can achieve more
b. They can feel more stimulated
c. Their work can be more predictable
3. What is more likely to happen inthe workpace when there are negative emotions?
a. People feel more guilty
b. Employees become more hostile
c. Workplace deviance becomes morepredictable
4. Emotional states in the workplace have consequnces for
a. individuals, groups and society
b. individuals, groups and organizations
c. individuals, employees and society
Task 3 Listen to the tape and choose the right answer from a, b or c .
1. Which statement is true?
a. A lot of workers don't like emotions in the workplace
b. A lot of workers don't enjoytheir colleagues showing strong feelings at work
c. A lot of workers only want positive feelings expressed at work
2. Why do employees expect othersto not show strong emotions?
a. It's more appropriate
b. It's more professional
c. It's more moderate
3. Michael Kramer and Jon Hess are professors of
a. Communication
b. Communicative
c. Appropriate communication
4. Employees should hide their emotions at work, so as to
a. Express positive emotions
b. hide pleasure at promotions
c. manage negative emotions at work
5. Kramer thought masking would be
a. Less common in employee-to-employer jobs
b. More frequent in employee-to-employer jobs
c. Nonesistent in employee-to-employer jobs
Task 4 Listen and fill in the spaces
Having a bad boss could be bad for your heart. This is _________________ a Swedish study on management styles and health. There searchers concluded that poor managers _________________ employee's risk ofdeveloping heart disease. The Stockholm University study analyzed data on thehealth of 3,000 male workers. They compared _________________ results from questionnaires about senior managers. The questions asked workers _________________their boss was considerate, communicated well and offered positive feedback.Other questions looked at how much work bosses gave to workers and how wellthey _________________. The research team found that workers who respected their bosses were healthier _________________ heart problems.
The report _________________ the journal Occupational and Environmental Medicine.It suggests that companies ____________________ to improve worker health. Ahealthier workforce will improve the overall health of the company. Investingin providing leadership skills to senior managers could _________________ -terminvestment. The researchers said a more supportive and understanding boss would_________________ of workers developing high blood pressure and stress-related illnesses. Magnus Larsson, an engineer for a large IT company, _________________report’s findings. He believes his heart attack last year was because of his boss: “The guy was a monster. Working for him was a _________________ for eight years,” Larsson said.
Task 5 Watch the video and speak out what you have learned from this topic.
