1.Adjustment

Letters written in answer to claims are called adjustment letters.

On receiving a letter of claim, we must analyze and investigate in detail whether the claim is justified and within your range of responsibility for compensation. Then we should timely inform the reader that attention has been paid to the matter and provide your solution. 

2.Language focus

vaccept a claim  接受索赔

ventertain a claim 考虑接受索赔

vsettle a claim   解决索赔（问题）

vreject a claim    拒绝索赔（要求）

vdismiss a claim  驳回索赔（要求）

vwithdraw a claim  撤销索赔

vwaive a claim 放弃索赔（要求）

vsettle the case amicably

vstretch a point 

vtackle the problem properly

vview the matter in a proper light

vresort to arbitration 提出仲裁

vresort to litigation   提出诉讼

3.Structure of adjustment

Full adjustment

lAcknowledge the receipt of the claim.

lExpress regret or apologize for the damage or inconvenience caused to the reader. 

lIndicate reasons leading to the problem.

lProvide compensation and offer preventive methods for future business.

lClose with good wills for keeping business relations.