annoy 使烦恼
confirmationed 确定的
recognition 承认
frustrating 令人沮丧的
volunteer 自愿
cooperation 合作
keep my fingers crossed 但愿能成功
I'm sorry but we are not able to board you on the plane today.
There is not a single seat left on the plane.
We are looking for someone who would be willing to give up his seat on the flight.
We can reboook you on our flight tomorrow.
United Airlines caused itself a PR nightmare by having a passenger violently dragged off a plane after overbooking a flight earlier this week. And while lots of variables coalesced for this disaster, it also sparked a discussion over the industry's practice of over selling and involuntary denials of boarding (IDBs). Bad for United; good for consumers. Despite all the current negative press, however, United can take solace in one fact: it's not the worst major U.S. airline when it comes to booting people off planes.
1.What is overbooking?
-- Overbooking(overselling)is a term used to describe the sale of access to a service which exceeds the capacity of the service.
2.Why do the airline company overbook?
--Allow them to have a full( or nearly full ) vehicle on most runs, even if some custome smiss the trip or don’t show up.
Overbooking
机票超售,这是国际惯例,为了避免航空公司座位的浪费,航空公司会在部分容易出现座位虚耗的航班上,进行适当的超售。这种做法对旅客和航空公司都有益,也是国际航空界的通行做法。
超售并不一定意味着已购客票的旅客无法乘机,对于超售的航班,持有定妥座位的有效客票的旅客,在绝大多数情况下都能成行。但在特殊情况下,可能会有个别或一些旅客不能按时成行。对未成行的旅客,航空公司将酌情采取弥补措施,比如免费改签其他航班或赔偿损失。