
Boarding Announcement for Delayed Departure
Thank you for waiting, Ladies and gentlemen. The maintenance of the aircraft has been completed. Air China Flight 985 to San Francisco is now ready for boarding through Gate 9. Thank you.
航班延误后的登机广播
女士们,先生们,谢谢在此等候。飞机维修现已结束。国航飞往旧金山的985次航班,现已在九号门开始登机。谢谢。
Task 1.Listen and repeat
involuntary adj.非自愿的
voluntary adj.自愿的
change v.n. 改变
according to 根据
urgent adj. 紧急的
refund n.退款,退货
discounted adj. 打折的,降价的
round-trip 往返旅行
fee n. 费用
origina fare 原价
service charge 服务费
balance 余额
Task 2 Listen and dictate
Could you please refund my ticket?
The cancellation feewould be 50% of the original fare.
According to the weater report, the thunderstorm will not go until 11:00am.
Sorry, it's a discounted ticket ,you are not encouraged to refund it.
Excuse me. I have a flight to Beijing tomorrow, but I have changed my plan.
Task 1 Listen and repeat
I'd like to apply for a refund of my ticket.(我要申请退票。)
How much is the cancellation fee.(退票费是多少?)
It's 10 % of the original fare.(票价的10%。)
Please sign your name here. (请在这签名。)
Can you please change me to another flight?( 我需要改签。)
I'm afraid all the morning flights will be canclled because of the bad weather. (由于天气的原因,早上所有的航班将取消。)
Task 2 Put the words together to make a sentence
it, 10%, orignial, fare, is.
you, please, another, change , to, could , me, flight
how, is, the , fee, cancellation, much
would, to , apply , like, for, I, a , my, ticket, refund, of
the morning flights, delayed, bad, weather, all, I, afraid, because, am, will be
Task 3 Try to read the sentences as smooth as you can.
1. It's 10%(ten percent) of original fare.
15%(fifteen percent)
20%(twenty percent )
50%(fifty percent)
2. I'm afraid that all the morning flights will be cancelled.
there is not a single seat left on that flight.
you have to book another flight.
you have the wrong number.
技能训练一:情景模拟(Long conversations)
Conversation 1 Involuntary Refund (非自愿退票)
Task 1: Read aloud the dialogue ,then answer the questions;
P: Hello! My flight is delayed. However, I have urgent business in Xi’an, and I have to arrive in Xi’an by noon time today. Canyou please change me to another flights?
C: I am sorry. But I am afraid all the morningflights will be delayed because of the bad weather.
P: How long will they be delayed?
C: I am not sure. According to the informationfrom the meteorological department, this thunderstorm will not go till 11o’clock.
P: Does that mean you can’t promise the departure time of any flight?
C: I am afraid yes.
P: Then, please refund my ticket for me.
C: OK, wait a minute. Please sign here. . . Hereis the money. And I feel sorry for the inconvenience it has created for you.
Task 2: Work with a partner to act out the dialogue
技能训练 一: 情景模拟
Task 1 : Work with a partner to act out the dialogue
(A passenger holds a round-trip ticket between Beijing-London-Beijing. He requests to refund the ticket on the day the flight departs. )
C: Good morning! Sir.
P: Morning! Excuse me, I have a ticket for Beijing tomorrow, but I have changed my plan. I would like to apply for a refund of my ticket.
C: Let me see your ticket please. It is a discounted round-trip ticket and you are not encouraged to refund it. However,if you persist, you’ll have to pay a cancellation fee.
P: How much is the cancellation fee?
C: It is 10% of the original fare. RMB 450 yuanin your case.
P: All right. Please refund it for me.
C: OK. . . Here is the receipt and the balance between the ticket fare and the service charge. Please sign your name here.
P: Thanks. Bye-bye!
C: You’re welcome. Bye-bye.
技能训练二:视听学习(Audio-visual)
Conversation 2
(A passenger holds a round-trip ticket between Beijing-London-Beijing. He requests to refund the ticket on the day the flight departs. )
C: Good morning! Sir.
P: Morning! Excuse me, I have a ticket for Beijing tomorrow, but I have changed my plan. I would like to apply for a refund of my ticket.
C: Let me see your ticket please. It is a discounted round-trip ticket and you are not encouraged to refund it. However,if you persist, you’ll have to pay a cancellation fee.
P: How much is the cancellation fee?
C: It is 10% of the original fare. RMB 450 yuanin your case.
P: All right. Please refund it for me.
C: OK. . . Here is the receipt and the balance between the ticket fare and the service charge. Please sign your name here.
P: Thanks. Bye-bye!
C: You’re welcome. Bye-bye.
技能训练: 写作(writing)
Task : Read conversation 2 above again, answer the following questions, then write a summary of the conversation.
What kind of flight ticket does the passenger have?
What does he want to do with his ticket? Why?
Why can't he get a refund of his ticket?
If he wants to get a refund , what should he do?
How much should he pay for the cancellation? How many percent of the original fare is it ?
Regulations and rules on refunding(关于退票的相关规定)
I’m sorry to tell you that we can’t change any words written on the ticket. According to CAAC’s regulations , when a passenger wants to change his flight, date, route or his name to another’s, his ticket will be handled as a refund ticket.That is to say, you have to buy another ticket.(很抱歉,飞机票上面写的字一个也不能改,根据中国民航的规定,旅客要求更改航班、日期、航线、或旅客姓名,该机票则按退票处理。也就是说,您得另外买张票。)
According to CAAC’sregulations, if a passenger (except a group passenger) asks for a refund of his ticket 24 hours before the departure time, the cancellation fee is 10% of the original fare.(根据中国民航规定,如果旅客(但不包含团体旅客)在飞机起飞24小时以前申请退票,按原价的10%收取退票费。)
If the passenger asks for a refund of his ticket within 24 hours and 2 hours before thedeparture, he has to pay 20% of theoriginal fare. If he asks for a refund of his ticket within 2 hours before the departure time , he has t pay much more. The cancellation fee would be 50% of the original fare. (如果旅客在飞机起飞24小时以内,2小时以前申请退票,他得按照原价20%叫退票费。如果在飞机上起飞前2小时以内申请退票,他得交更多,为原价的50%)
http://www.coozhi.com/shenghuojiaju/shenghuochangshi/117324.html
机票退票手续费收取标准?
01
机票退票扣多少钱,首先要看订的是哪家航空公司的机票。 不同的航司一般退票费不一样,有的航空公司是分起飞前和起飞后的。 其次要看订的是几折的机票,折扣越低退票费率越高,退票费=票面价×退票费率。

02
以国航全价为例:旅客退票,票款全部退还。因旅客原因,申请飞机票退票,在航班规定起飞时间:
24小时以前,应支付原票款10%的退票费;
24小时以内,2小时以前,应支付原票款20%的退票费;
2小时以内,应支付原票款30%的退票费;
误机,应支付原票款50%的退票费。

03
以海南航空全价为例:旅客在客票上注明的航班起飞时间24小时以前申请退票,应支付原票款10%的退票费。
在起飞前2小时至24小时内申请退票,应支付原票款20%退票费。
在起飞前2小时以内申请退票,应支付原票款30%的退票款。
革命残废军人、持婴儿客票的旅客要求退票,免收退票费。
因航班取消、提前、延误、航程变更或承运人不能提供原定座位,旅客退票免收退票费。

04
中国东方航空公司机票退票规定:
头等舱、经济舱全价票:收取票价的5%退票费;
9-8折:收取票价10%;
7.5-5.5折:收取票价的20%;
5-3.5折收取票价的50%;
3折:不得退票;
最低退票手续费不得低于50元人民币。

05
海南航空公司机票退票规定:
头等舱、经济舱全价票:不论在起飞前或起飞后,按票面价收取5%的退票费;
9折:不论在起飞前或起飞后,按票面价收取5%的退票费;
8.5-8折:不论在起飞前或起飞后,按票面价收取10%的退票费;
7.5-5.5折:不论在起飞前或起飞后,按票面价收取20%的退票费;
5-4折:不论在起飞前或起飞后,按票面价收取50%的退票费。
每个航空公司的相关规定都是不同的,建议需要退票的时候拨打购票的航空公司进行咨询。
