III. Listening Task

Words and phrases

be responsible for 为······负责 be in charge of 负责；管理 assign/ə'sain/v.分派，分配 supervision/sju:pə'viʒn/n.监督；管理 coordinate/kəu'ɔ:dineit/v.使协调，使调和 assignment/ ə'sainmənt/n.分配，任务 efficiently/ i'fiʃntli/a.效率高地；有效地 professionally/prə'fefənəli/ a.专业地 Iap/læp/n.大腿 engage in参加，从事

补充单词:

budgeting： n.预算

crew mess=crew messroom 船员食堂

Exercise 1

Directions: Listen to the following passage about the restaurant position description on a cruise ship and fill in theblanks.

On cruise ships, the waiter or waitress isresponsible for ____________making recommendations. ____________is assigned to _______________in food and beverage service, and serve passengers directed by the waiter.

The restaurant manager is_____________ allfood services in the dining rooms, including coordinating passengers' ______________inthe main dining rooms,_________，training staff, maintaining a high standard of _______________cleanlinessof the restaurant. The restaurant manager reports to the food and beverage manager.

While the head of food and beverage department on a cruise ship is __________and _________who is responsible forthe management and supervision of dining rooms,__________，specialty restaurants, bars, galley,_______________________. The food and beveragemanager also takes responsibility of ____________，food quality,service, and __________.

Exercise 2

Directions: Listen to the passage about greeting and seating guests in restaurants and decide whether the statements are true (T)or false (F).

补充单词：

seat sb. :v. 给某人安排座位    e.g. please be seated. 请就坐（书面语）

escort: 陪同

1. Chairs are pulled out for the ladiesonly. (  )

2. Chairs are pulled out for the children first,then ladies. (  )

3. Chairs are pulled out for the disabled first,then ladies, followed by gentlemen.(  ),

4. Napkins should be placed in the guests‘necks. (  )

5. When seating a guest, waiters orassistant waiters should pull out the chair and quickly move it back before theguest sits down.(  )

6. When serving the guests, waiters orassistant waiters should avoid body contact with the guests. ( )

IV. Watching Task

Words and phrases

make a reservation预订 anniversary/ æni'və:səri / n.周年纪念日 look forward to doing 期待

Exercise 1

Directions: Listen to a restaurant reservation conversation and fill in the blanks with the necessary information.

1. The Restaurant's Name:_______

2. Reservation Time/Date:___________

3. Guest's name:__________

4. No. of Guests: __________

5. Special request:_________

 Listen to the conversation again. Fill in the missing words below.

6. I’d like to ____________ for tonight.

7. It’s our ______________

8. I’d like it to be _____________

9. We ______________ with us tonight.

Exercise 2

Directions: Watch the video clip and fillin the blanks.

补充单词：

aisle：n.过道

（Michael and his friends are in Lotus restaurant for dinner.)

（W-waiter; G-Michael)

W: Good evening. ______________to Lotus restaurant.

G: Good evening. Could I have a_______？

W:Have you ____________？

G:I am afraid not.

W: This way, please. Will this table be allright?

G: It is too close to_____________. Could we have a __________________？

W: I am sorry that all the tables by thewindow _________。Do you mind _______？

G: That is fine. Thank you.

W: Here is the menu. ____________

G: thank you.

W: my pleasure.______________