III. Listening task

Words and phrases

signature/'signətʃə/ n.签名 garment/ga:m(ə)nt/ n.衣服，服装 wake-up call 叫醒服务 wardrobe/'wɔ:drəub/ n.衣柜；衣橱 accessible /ək'sesəbl/ a.易得到的；便利的

Exercise 1

Directions: Listen to the passage anddecide the statements are true (T) or false (F).

1. There are 4 key signature services whichare offered with our compliments at every St. Regis hotel and resort around the world. (  )

2. Two garments per person per day may bepressed complimentary. ( )

3. Honored to carry on a century oftradition of making guests feel at home, the St. Regis Butler Service Desk is available at every St.Regis hotel around the world. ( )

4. During your stay, when you are insidethe hotel,St.Regis Butler Service is accessible at any hour via email. (  )

Exercise 2

Directions:Listen to the passage again andfill in the blanks to complete the following statements.

Upon arrival, allow a St.Regis Butler toarrange____________ in your room. If you Wish,a St.Regis Butler will arriveafter your morning ____________ to draw your shades, deliver your coffee or tea,and provide the_______  and ____________

IV. Watching Task

Words and phrases

hospitality /hɔspi'tæliti/ n.热情好客 butler service 管家服务 professional/prə'feʃənəl/ a.专业的 fiance/,fiɔn'se/n.未婚夫 champagne/ʃæm'pein/n.香槟 memorable/'mem(ə)rəbəl/a.值得纪念的

Exercise 1.

Directions: watch the conversation and choose the right answer to each of the questions you hear.

 

1.in which year did john Jacob open thedoor St. Regis hotel in New York?

A.1904.

B.1994.

C.1914.

D.1944.

2. How long did the butler arrive at the stateroom without even calling when Kristina arrived at the hotel?

A.Ten minutes later.

B.Five minutes later.

C.Fifteen minutes later.

D.Fifty minutes later.

3. Which are the guests’ impression on St.Regis butler service?

A.There is something very different from other hotels.

B.The room is great, the location is great and the service is beyond anything that I ever experienced.

C.There is someone always looking out for you and someone want to make sure that you stay a little bit better. It is nice.

D.All of the above.