Part Two Front Office

Unit Five Telephone manners 

I.Listening and Speaking Skills

Exercise 1

Directions:Listen to the sentences and write down the room nurnber you hear

1. ______________ 2. ______________ 3. __________ 4. _____________ 5.____________

Exercise 2

Directions:Listen to the dialogue and decide if the statements are true or false.Write a T for true statement and F for false one in the brackets.

1.Tom lives in Room 507.(  )

2.Tom didn't open the door.(  )

3.Tom is sleeping in his room.(  )

4.Tom takes part in dancing activity on the deck. (  )

5.The staff illustrates（举例说明） activities in detail to the guest.(  )

II.Warm-up Activity

Directions:Choose the correct expression for each picture from the expressions given.

cashier's desk, reception desk, tip, operator, house phone , special line, telephone booth,  receiver, switch board

1. ______________  

2. __________________

3. ______________________

4. ________________________