III.Listening Task

before we listen, let's  read new words after me.

Words and phrases

farewell/feə'wel/ n.告别（书面语） harbor/'ha:bə/ n.海港 ardent /'a:dənt/ a.热情的 crucial/'kru:ʃəl/ a.至关重要的=the most important inquiry /in'kwairi/ n.询间 inquire v. 询问 complaint /kəm'pleint/ n.投诉 v. complain投诉 settlement/'setəlmənt/ n.解决 v. settle:解决 vice manager 副经理                          vice副的 e.g. Vice-President副总统

补充单词讲解：

extend to 延伸到

chanllenging:挑战性的

Exercise 1

Directions:Listen to the passage and choose the best answers according to what you hear.

1 How many kinds of services are the reception service divided into?  (  )

    B.Four.

    C.Five.

    D.Two.

    A.Three.

2.Where shall the statf pick up（开车去接） the guests normally? (  )

    A.airport and harbor.

    B.only airport.

    C.anywhere.

    D.subway station.

3.Who will be assigned to communicate with guests in case they have complaints to make? (  )

    A.The receptionist.

    B.The cashier.

    C.The vice manager.

    D.The captain.

Exercise 2: Listen to the passage again and answer "what kind of services does Reception Service                     cover?"

    1. ___________ service

    2.____________service

    3.____________service

    4.____________ serviec

IV.Watching Task

before we listen, let's  read new words after me.

Words and phrases

exchange rate 汇率 service fee 服务费 accounting/ə'kauntiŋ/ n.会计;记账;账户 denomination/dinɔmi'neiʃ(ə)n/n.面额

Exercise 1

Directions:Watch the video and choose the best answers according to what you hear.

1.What is the exchange rate on the Canadian dollar given by cruise? (  )

    A.5

    B.5.7

    C.6

    D.6.3

2.What is the exchange rate on the Canadian dollar given by bank?  (  )

    A.6

    B.5.7

    C.5

    D.6.3

3.Is there a service fee for money exchanging? (  )

    A.Yes,there is a 15% service fee.

    B.Yes,there is 10% service fee.

    C.No,there is no service fee.

    D.No service fee only on weekends.

4.How much does the guest want to exchange? (  )

    A.400 yuan.

    B.400 Canadian dollars.

    C.400 dollars.

    D.400 Hong Kong dollars.

5.What notes(纸币) does the guest want?

    A.Some large denominations and some small bills.

    B.50 dollar notes.

    C.Hundred dollar notes.

    D.Hundred notes and some smaller bills.

Exercise 2

Directions:Watch the video again and answer the following questions.

    1.What information should the staff ask the guest?

    2.What is the purpose of the passport on money exchanging?