At the begining of this lecture, I'd like to ask you a simple question----"Are you a polite English speaker?" I think all of you may answer me“yes”immediately, without any hesitation. Because we are learnt to be polite in daily life. But the truth is, from native speakers' eye, we are impolite sometimes. Why? Let's see a video and find it out.

补充阅读

OK, after this part Let's begin today's listening exercises.

首先准备一张纸，在纸上上方写上姓名班级学号，根据题目要求，听录音，每个录音听两遍，把本周所有听力答案写在一同张纸上(不用抄题！)，注意要写清每个题号。最后把这张纸清晰拍照上传到“quiz”部分的答案里，如果上传不清晰，则不得分！

 

Part Two Front Office

Unit one Courtesy (礼貌)

I.Listening and Speaking Skills

Directions:Listen and write down the number of the sentence you hear to the right category.注意先看题，再听录音，把句子编号写在对应类别的空格里。

1.What should you say when you ask the name,telephone or room number of the guests? (  )  (  )

2.How to express your wish to the guests? (  ) (  )

3.Choose the right answers to thanks. (  )(  )

4.If you do something wrong,how to express your apology? (  )(  )(  )

5.If you have kept the guests waiting for a long time,how should you say? (  )(  )

6.How to welcome the guest?(  )(  )(  )(  )

7.How to calm down the guests when they are in trouble? (  )(  )(  )(  )(  )

8.If you don't understand someone,how to ask repetition?(  )(  )(  )

9.How to express your interrupting?(  )(  )(  )(  )

10.How to express farewell? (  )(  )(  )

讲解：

initial:（姓名）大写的首字母。e.g.头文字D:“Initial D”

Help is on the way.救援就要到了

Rest assured: 确信无疑，放心

I didn't  catch you. 我没听清/听懂你

II.Warm-up Activity

Directions:Link the right expressions to each column.

Clerk

1.Good evening sir.Welcome. 2.Excuse me,sir. 3.What's the matter,sir? 4.Do you have any special requirements forthe food? 5.Do you enjoy your stay these days? 6.I'm sorry Miss.I got it wrong. 7.Hope to see you again. 8.Would you please wait a few minutes? 9.  I'm sorry sir,but maybe you haven't seen the NO SMOKING sign over here. 10.What can I do for you?

Guest

a.It doesn't matter. b. Yes, it's wonderful. c.I'd like a table for two. d.See you. e.I'm sorry. f.How long will it be? g.Yes? h.Thank you. i.We are Muslims and believe in Islam. j.I can't find my passport.

Your answer :

1-5:                                  6-10: