OK, now let's check the answers. Remember, our working language should be polite and formal, so if you answer is "hello", then you are absolutely wrong-----too informal. So let's watch a video and see how to answer the phone during the video

after the video, we know that the answer should be "This is front office. May I help you / what can I do for you?" 总之一定要先自报家门，而且不要说hello这种生活化的语言

then let's watch another video to learn more about "Telephone English"

OK, after this part Let's begin today's listening exercises.

首先准备一张纸，在纸上上方写上姓名班级学号，根据题目要求，听录音，每个录音听两遍，把本周所有听力答案写在一同张纸上(不用抄题！)，注意要写清每个题号。最后把这张纸清晰拍照上传到“quiz”部分的答案里，如果上传不清晰，则不得分！

Part Two front office

Unit Five Telephone Manners(礼仪，注意礼仪必须用复数)

III. Listening Task 

Before we listen, let's read the new words after me.

Words and phrases

accounting [əˈkaʊntɪŋ]n.账单 cabin    [ˈkæbɪn] n. 舱房 settle[ˈsetl] v.结账      settle a bill 结账 satellite phone 卫星电话

Exercise 1

Directions:Listen to the passage and decide if the statements you hear are true or false.Write a T for true statement and F for false one in the brackets.

录音

1.The guests can call directly from their rooms.(  )

2.The guests can make calls to friends from 7 am to 8 pm from their cabin.(  )

3.The charge for calls is US $ 6.95 per minute.(  )

4.The guests should pay for the charges for calls in cash.(  )

Exercise 2

Directions:Listen to the passage again and fill in the blanks to complete the following sentences.

        Dear guests,we offer _______________phone ___________the ship.It is __________for you to make calls to your family and friends directly from your ____________without time limit.The __________for calls you make is US $____________per ___________.It will be added to your SEAPASS account and settled when you check out.

IV.Watching Task

Before we listen, let's read the new words after me.

Words and phrases

put...through 接线 hang up 挂断 cut off 切断 collect call 受话人付款电话 go ahead 请讲，做吧（口语，非正式）

Exercise 1

Directions: Watch the first video and choose the correct statement.

1. A:The guest wants to make a reservation at the bar.

    B:The guest wants to make a reservation in the restaurant.

    C:The guest wants to make a reservation at coffee shop.

2.A:There is something wrong with the line.

    B:The guest can't hear the operator clearly.

    C:The line is connected finally.

 3.A:The guest illustrates his requirements in detail at last.

    B:The guest has been cut off twice.

    C:The guest makes reservation successfully.

Exercise 2

Directions: Watch the second video and write down the answer to each of the questions.

视频

1.What's the room number of the guest?

_______________

2.What kind of calls does the guest want to make?

_______________

3.Who will pay for the call?

______________