前几周问题总结：

每次作业都是50分单词题50分口语。这单词题都是从本周单词表里选的，这不白给分吗？前面找找就有！很多同学就得20/30分，再加上口语分数不高，最终导致测验不及格。

测验咱们是交纸质版，一定拍清楚，而且照片最起码得是正常角度的，好几个同学的照片倾斜45度角，还有倒着的！调整好了再上传！

第四周作业里面的对话部分，有几个常见问题。比如“给你”的英语不是“give you”而是咱们早就学过的“here you are/ here it is”“刷信用卡”不是“swipe card”而是“by credit card”还有人编写的不是对话，跑题了。

Let's watch a video carefully first, and according to the video, answer the question, 

Here are some new words for your reference.

 

OK, now we have watched the video, don't forget to answer the question above!

Here is a chart about------------Guest Complaints,read it carefully. (本周作业中口语作业与本内容有关！)

OK, after this part Let's begin today's listening exercises.

首先准备一张纸，在纸上上方写上姓名班级学号，根据题目要求，听录音，每个录音听两遍，把本周所有听力答案写在一同张纸上(不用抄题！)，注意要写清每个题号。最后把这张纸清晰拍照上传到“quiz”部分的答案里，如果上传不清晰，则不得分！

Part Two Front Office

Unit Four Guest Relation

I.Listening and Speaking Skills

Directions:Listen to the dialogue and fill in the blanks with the words you hear.

Staff:Are you all right,madam?

Guest:I feel ______ and ________.Have you got any medicine for _______ and _________  __________?

            I feel like I need to _________.

Staff:Yes,please wait a moment.Madam,here is the medicine.You'd better _________ one pill once a day after meal.And have a good _________ and drink some __________ _____________.

Guest:I'm have a ___________  and can't __________ ___________ ____________.

Staff:I'll call the doctor for you if necessary,madam.

讲解：

pill：药片