Objectives of Learning Module 4.2

1. Sample Analysis

    

2. Sample Contrast

    

3. Writing Practice

More samples of  Order Letters

  

Cancel an order

Change an order

Complain about a delay in an order

Demand satisfaction on a mail order transaction gone bad (suspected mail fraud)

Make a reservation

Notify a customer that a shipment has been delayed or that merchandise ordered is not available

Notify a customer that you have shipped an order

Notify a shipper that an order is incomplete, incorrect or damaged; also, return unwanted or incorrect merchandise

Request a rush order

Request additional money or information before you can fill an order

 

Sample Letters for Topics Related to Orders

Acknowledge an order or subscription

Announce a new product or service

Confirm an order you have made

Confirm receipt of an order from a customer

Confirm the receipt of a package or other item(s)

Confirm the sending of a package or other item(s)

Decline orders but offer an alternate or substitute item

Decline orders or requests for information

Introduce a catalog, brochure, or other sales literatureIntroduce a product or service

Request a discount or a complimentary product or service

Request estimates or bids

Request information on a product or service

Respond to an inquiry about products or services

Solicit mail orders for your product

Thank a customer for a payment

Transmit a payment

Transmit a shipment of merchandise that a customer has purchased

Welcome a new account or an account reactivation

After Class Exercises of Chapter 4

Please translate the following sentences:

Placing an order:

1. We thank you for your quotation of September 17 and are pleased to place a trial order for your electrical products.

    

2. The quality of the order must be exactly the same as that of your sample. Any goods inferior（次于，低于） to sample shall be rejected.

    

3. 我们相信贵方能对此订单给予认真及时的安排。

    

4. 如果这第一份试订单执行得很满意的话，我们将会继续订货。

Confirming an order:

5. We assure you that our best attention will be given to the execution of this order.

6. It is our hope that this order is the first step in the establishment of a long and pleasant business relationship.

Declining an order:

7. Unfortunately our stock is exhausted. It will be three months before it is available again.

8. We thank you for your order of March 8 for electric motors, but regret to inform you that because of our stringent（紧缩的；短缺的） supply position, we are unable to make supply immediately.

Canceling an order

9. It is regrettable to see an order dropped owing to no agreement on prices; however, we wish to recommend you another quality at a lower price for your consideration.

10. Can you arrange for the dispatch of the goods before May 7? If not, please cancel this order.