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酒店英语1——前厅接待 Hotel Reception
主讲教师:肖可
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2.1.1 Words&Phrases 相关词汇
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2022-03-25
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2022-03-25
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2022-03-25
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5.6 Information Service
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2022-06-03
6.92MB
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课程章节
1
Front Office Department 前厅部
1.1
General Introduction 前厅概况
2
Family Reception 家庭接待
2.1
Room Reservation 客房预订
2.2
Welcoming the Guests
2.3
Checking in
2.4
Handling the Complaints
2.5
Sales and Promotion
2.6
Information Service
2.7
Extraordinary Situation
2.8
Checking Out
3
Disabilities Reception 残疾客人接待
3.1
Room Reservation
3.2
Welcoming the Guests
3.3
Checking in
3.4
Handling the Complaints
3.5
Sales and Promotion
3.6
Information Service
3.7
Extraordinary Situation
3.8
Checking Out
4
Top VIP Reception VIP接待
4.1
Room Reservation
4.2
Welcoming the Guests
4.3
Checking in
4.4
Handling the Complaints
4.5
Sales and Promotion
4.6
Information Service
4.7
Extraordinary Situation
4.8
Checking Out
5
Multicultural Reception 多元文化客人接待
5.1
Room Reservation
5.2
Welcoming the Guests
5.3
Checking in
5.4
Handling the Complaints
5.5
Sales and Promotion
5.6
Information Service
5.7
Extraordinary Situation
5.8
Checking Out
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