Lesson 51(A) Complaint of W rong Dispatch(B) Apologizing forW rong Dispatch

I. About the letter:

Letter A isw ritten by the buyer complaining about the goods w rongly delivered. Whenever such case happens，buyers should advise the sellers at once and send them the full particulars of the goods they received so that the sellers may check up w ith the order，and forward the replacement.

Letter B is a reply to letter A. In this letter，the seller admits that he hasmade somemistakes in dispatching the goods and w ill put things right.

II. Additional notes:

1. conform to符合，遵照

We regret to tell you thatupon comparison，we found that the goods you sent us don't conform to the original samples.

我方很遗憾地告知你方经过比对我们发现你方所发货物与原来的样品不符。

2. invite one's attention to请某人注意……

We'd like to invite your attention to the fact that so farwe haven't received any news from you regarding the dispatch of the goodswe ordered.

我们想请你方注意到目前为止我们未从你处收到任何关于发运我方订货的消息。

3. trim v./n.修剪，整理，装点;切边

Please tell yourmanufacturer to trim the bed sheets as the sample indicates.

请告知你方厂商按照样品的方式修剪床单的边缘。

4. be agreeable to同意

We are agreeable to your proposal of replacing type A w ith type B.

我们同意你方用B型号替换A型号的建议。

5. execution n.执行(订单、合同等)

Our clients are quite satisfied w ith your execution of their orders.

我们的客户十分满意你们对于他们的订单的执行情况。

III. Chinese version of the letters:

(A)投诉发错货

敬启者:

感谢你方发来我方11月12日订购的床单。遗憾的是经检验我们发现货物与样品不符。我们请你方注意如下两点:

1.床单的颜色与样品不符。

2.床单的修边不好。

由于急需此货，我们已将两条床单另邮寄给你方，希望你方立即用正确颜色的床单替换整批货物。关于空运费，我们同意额外费用的50%由我们负担，另外50%须由你方承担，因为空邮的包装和保险费用都较低。

我们期待着你方的回复，告知是否同意我们的提议。

谨启

(B)为发错货道歉

敬启者:

我们加急回复了你方12月29日来信。首先，我们为在执行你方订单中发生的不幸错误而道歉。我们完全不清楚这样的错误怎么可能没被发现，因为所有的货物都是经过我们的发货部初检和复检过的。

这是多年来我们第一次被你们申诉，我们将来也将百般注意避免这样的错误。为了不再给你方添任何麻烦，我们今日空运了另外一批床单给你，一周之内即达。

请将你方退货及其他费用借记我方账户。我们保证将采取一切措施避免今后发生类似的事情。

谨启

IV. Key to exercises:

1．Fill in the blankswith the follow ing words or expressions:

1) presumes 2) at your disposal 3)appear 4) replacement 5) take delivery of

6) do w ith 7) urgency 8) substitute 9) go into 10) prevent

2．Translate the follow ing sentences into English:

1) We regret to inform you that the goods received do not conform to the samples．

2) It is clear that you delivered the w rong goods which caused us much trouble and inconvenience．

3) Please replace the goods exactly by whatwe have ordered．

4) W rong delivery of the goods is the fault of our staff in charge of packing．

5) We regret very much that the mistake about the article number leads to your receiving the w rong goods．

6) We have looked up throughly and the only explanation is the confusion of labels．

3．Comp lete the follow ing sentences in English:

1) we would like to meet each other half way to settle the claim

2) we would like to resolve this dispute amicably

3) that after exam ination we found the goods in case No．45 are notwhatwe have orderd．

4) Continuing to delay the settlement of this claim will certainly affect your credit severely

5) we suggest submitting thismatter to arbitration

4. Translate the following sentences into Chinese:

1)我们已收到我方订单1246号项下的100匹棉布。经检验，我们发现10匹与原来的样品不符。

2)我方订单项下的200台电咖啡壶今日到达。但打开包装时，我们发现短少5台。由于我们急需此货，请立即发来短少的部分。

3)我们已收到第JP-145号合同项下货物。一打开箱子，我们发现里面装的是完全不同的商品，我们推测一定是弄错了，箱子中的货物应该是其他订单的。

4)很遗憾地从你方9月10日的信中得知我们发运的你方123号订单项下的10箱货物中有4箱到货时受损严重。由于货物包装时很仔细，我们推测箱子遭受了粗鲁搬运。

5)我方已经注意到了你方对于发错货的投诉，没能发运你方所订货物我们非常抱歉。

6)感谢你方发来次货的样品供检验，我们已经将它转交厂商检查。

5.Translate the follow ing letter into Chinese:

敬启者:

我们最近收到了多个来自客户的对你方哔叽的投诉。你们的哔叽显然与你方留下的样品不符。

被投诉的哔叽是我方5月10日第TB176号订单项下货物的一部分。我们亲自检查了一下，毫无疑问这些哔叽缩水而且染色不牢。

因此，我们写信要求你方接受未出售的部分的退货，总计45匹，并用与样品相同质量的货来替换。

谨启

6. Translate the following letter into English:

Dear Sirs，

We have received the goods under our Order No.555 on May 5th. Upon opening the cases，we found that case No.99 contains totally different goods from whatwe ordered.

As we are in urgent need of the goods，we request that you settle the problem by sending replacement immediately. Enclosed herew ith is a list of the goods w rongly dispatched. Please let us know how you w ill handle it.

Yours faithfully，

V. Optional reading:

Claim for ShortWeight

Dear Sirs，

Regarding the 25，000 tins of apple juice unloaded at our port on May 16，we regret to say that each was found short-weighed by from 10 to 20 grams，totaling 360 kilograms.

As the containers themselves showed no trace of pilferage or damage，there is no doubt that the apple juice was short-shipped at your end. A thorough inspection is being made by the local surveyor. As soon as the survey report is ready，we w ill send it to you. Meanwhile，we reserve the right to claim on you for our loss.

We hope you w ill try your best to have thematter straightened outwithout any delay.

Yours faithfully，

参考译文:

敬启者:

关于5月16日在我港卸货的25 000听苹果汁，我们很遗憾发现每听都短重10至20克，总计短重360公斤。

由于容器本身没有受损被盗的迹象，毫无疑问苹果汁是在你方短装的。本地的检验机构正在进行彻底的检验。一旦检验报告作好，我们将寄送给你方。同时，我们保留就损失向你方索赔的权利。

我们希望你方尽量尽快地将此事处理好。

谨启