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Lesson 50(A) Complaining of Short Delivery(B) An Adjustment Made by the Shipping Company

I. About the letter:

Letter A was w ritten to the Shipping Company by the shipper. It complains of a short delivery of two cases. From this letter we can see that it is important to make sure of everything beforemaking a complaint. The key to success is to be thorough-going in establishing and proving facts.

Letter B is a reply to the previous letter. It is an adjustmentmade by the shipping company. After investigation，the w riter finds the shippers'complaint justified. He then admits it readily，expresses his regret and promises to put it right.

II. Additional notes:

1. complaint n.不满，抱怨，申诉

complaints and claims抱怨和索赔，申诉与索赔

lodge/make/lay a complaint against sb.对某人提出申诉，控告某人

Any complaint about the quality of the products should be lodged w ithin 15 days after their arrival.

任何有关该产品质量方面的申诉应在货物到达后十五天内提出。

Frequent complaints have been received from our customers to the effect that pens leak and will notw rite without blotting.

我方客户常常抱怨这些钢笔漏水，一写字便沾污纸张。

complain v.表示不满，抱怨，申诉，后接介词of或about，也可接that引起的从句。

Our end-users are complaining of/about the inferior quality against us.

我方客户正就低劣品质向我方提出抱怨。

We regret to have to complain that you have not yet delivered the goods ordered one month ago.

你方还没有交付一个月前订购的货物，对此我们不得不提出意见。

2. over-carry v.越载，超载

over-(前缀)过多，超过

此前缀应用广泛，多用于名词、动词及形容词之前。外贸中过去分词前加over的不少，但应注意他们有时是一个词，如overdue，overlanded;有时中间用连字符，如over-invoiced;有时甚至写成两个词，如over delivered。

3. depart v.走开;(船只)离开

We departed for Shanghai at2:00 p.m.

我们下午两点动身前往上海。

As the only direct steamer which calls at our port once a month has just departed，the goods can only be shipped nextmonth.

由于一个月停靠一次我港的唯一一艘直达轮已于一个月前离开，货物只能下个月发运。

departure n. 1)离开，(船只)启航，离港

2)违反，背离(常接from sth.)

The first available steamer is scheduled for departure on August10.

第一艘可订到舱位的货船定于8月10日启航。

The new concept is a gross departure from our usualway of doing business.

这一新概念显然背离了我们惯常做生意的方式。

4. tallyman n.(又称tallyclerk)船上计酬员，理货员

tally vi.吻合，符合(常接w ith)

Information received by us from other channels talliesw ith yours.

我们从其他渠道获取的信息与你们的相吻合。

III. Chinese version of the letters:

日期为2月28日、号码为19号提单的收货人科伦坡Bombey＆Sons公司来函反映，“Baltrover”轮由黄埔装往科伦坡的100箱货物中少了两箱。

收货人曾就此事同你方在科伦坡的代理人联系过，你方代理人告诉他直接向我方查询此事。

事实所在，提单很清楚地表明是清洁无瑕的，100箱在装运时货物完整，外表情况良好。同样情况也明显地显示在我方的装货单及你方的收货单上，因此很明显，错误在于你方。如此事俟后得到证实，我方保留向你方对此短交提出索赔的权利。

盼你方尽快对此事予以澄清并解决。

非常感谢你方2012年3月11日的来函，今日接到我方在卡拉奇代理人的报告，所提到的两箱货是超载卸在那个口岸了。我方已做出安排把这两箱货用第一艘便轮尽快运回科伦坡，并由我方的代理人通知收货人取回此货，一切由此发生的费用均由我方负担。

事实经过是这样的，“Baltrover”轮为了避过退潮，在预定开航时间数小时前离开了科伦坡。在海关官员的监督下，我们船上的理货员匆匆忙忙地盖好船盖，货物原封未动。假如这两箱货没有和整批货物分开存放，我们就能把这批货全数交给收货人了。对于因迟交可能给你方以及收货人造成的麻烦我们深表歉意。

我们保证随时向你方提供最好的服务。

IV. Key to exercises:

1. Fill in the blankswith the follow ing word or words:

1) took delivery of 2) inquire into 3) placed 4) suffered

5) additional charges 6) defective 7) due to 8) clarify

2. Translate the following sentences:

1) We learn from your letter of Sep. 20th that two cases of the shipment under Order No. 43 arrived in a badly damaged condition.

2) The damage is obviously due to very rough handling，so you are requested to take up the matter with the insurance company.

3) The case remains intact and shows no sign of pilferage.

4) We have the goods examined immediately upon arrival and found a shortweight of 400 kilograms.

5) Since the first case remains intact and in good condition，it is obviously that the responsibility for the damage to the contents should restw ith the shippers.

6) We think that the supplier should be responsible for the shortweight.

7)We lodge a claim of USD500 for the short delivery and enclose a copy of our survey report.

8)短重可能是由于路途中的水分损失所致。

9)合同中明确规定最大自然损失值为2%，但实际损失为5%。

10)我们带来了一份由中国商检局出具的证书证明到货时数量与合同一致。

3. Translate the following letter into English:

We very much regret for having to complain about the filing cabinetswe order on July 2nd.

Despite our repeated press，we haven't received the goods until this morning. However，upon examination，we found that the batch of goods contained only 58 cabinets instead of the 60 we ordered，i.e. 2 filing cabinets aremissing. We，therefore，have to lodge a claim of USD1，200 on you for the compensation of the 2 cabinets and delay in delivery.

We feel it necessary to make it clear that any happenings of sim ilar accidents w ill be harm ful to our future cooperation.

V. Optional reading:

This is to inform you thatwe have received the shipping documents in due course and have taken delivery of the goods shipped ex s.s.“Swallow”.

However，we find it regrettable that 10 cases of the medicine are missing，so what we have received is only 90 cases of the goods but not the 100 cases as invoiced. Therefore，please take the necessary steps to check the matter w ith your manufacturer and your shipping company respectively and let us have your findings as soon as possible.

We are looking forward to your early reply.

兹通知你方我们已如期收到装运单据，由“燕子”号运来的货物也已经提取。

然而，我们很遗憾的是有10箱药品丢失了，因此我们收到的是90箱药品而不是发票所开的100箱。请采取必要的措施向你们的厂商和船公司分别调查此事，并尽快告知结果。