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一、翻译下列索赔信，并讨论索赔信的基本结构和句型。Dear Sirs,

We regret to inform you and ask for compensation for the damages to the lot of Gentlemen’s Trousers we examined yesterday under our order No. 123.

The packing cartons of the pants were seriously damaged and looked as if they had been broken in transit. Checking against your invoice No. 01086, we found that more than onehundred trousers are lost to the value of JPY 90 000.

Because the cartons were in a terrible mess, quite a few other garments were crushed or stained and cannot be sold as new articles at the market.

As the deal was on CIF basis, you’d better contact your insurer and forwarder soon with reference to compensation.

Attached is a list of the lost or damaged articles and the inspection report issued by independent third party. The consignment will be put aside temporarily. If you want to continue this deal, you have to compensate us JPY 200 000 for the damage, which will be deducted from the rest 60% payment. If you want all the commodities back, you have to return our down payment and our potential profit. We await your instruction for further action.

抱怨、索赔信函（Complaints & Claims）的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。书写抱怨、索赔信函时，不妨开门见山，提出原先双方同意的条件，然后列举事实以表示有何不满、为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。

Points for attention:

1. When making a claim, plan your letter as follows:

1) Begin by regretting the need to complain.

2) Mention the date of the order, the date of delivery and the goods complained about.

3) State your reasons for being dissatisfied and ask for an explanation.

4) Refer to the inconvenience caused.

5) Suggest how the matter should be put right.

2. Complaint may happen under the following circumstances:

1) Complaint of difference between goods delivered and goods ordered

2) Complaint of inferior quality

3) Complaint of missing or shortage of the delivery

4) Complaint of delay

5) Complaint of bad packing

3. An importer may make a complaint because of one of the following problems:

1) The wrong goods may have been sent.

2) The quality may not be satisfactory.

3) The goods may have been delivered defected, damaged or late.

4) The price charged may be excessive, or not as agreed.

5) The delivery may be delayed.

6) The wrong billed invoice has been sent.

7) The delivery is mixed up.

4. Useful Sentence Patterns

Lodge/file/raise/enter/make/put in/register a claim against /on somebody/with insurance company on shipment for some reason /for $.

二、翻译下列理赔信，并讨论其基本结构和句型。

We claim for short weight of 1 500 cartons of canned mashroom under the Sales Confirmation No. FA1770854 have been shipped to Qingdao by ‘YONGFENG’ steamer on 10th Septerber. When taking the delivery, 145 cartons have been found missing. We were told by the shipping company that only 1 355 cartons had been shipped on the steamer. Because the weight is short in large quantities, please make up a deficiency of 145 cartons of the missing goods when you deliver the last three items. You are kindly requested to check whether these 1 500 cartons of mushroom were loaded on ship in whole at the port of shipment.

Please reply by fax.

英文理赔信的翻译及写作方法多种多样，在对其基本的格式和用法进行总结后，可以通过下面的式样进行理赔内容的填写，从而快速写出一篇内容完整，格式正确的英文理赔信。

On [date], I [bought, rented, had been served, etc.] a [name of product with model number, service performed etc.] at [location and other details of the transaction].

I am disappointed because your [product, service, billing, etc.]has [not performed as it should, was wrong etc.] because [state the problem as you understand it, giving as much detail as possible].

To resolve the problem I would appreciate your [state the action you require, e.g. refund, service performed again, etc.].

Enclosed is a copy/are copies of the [receipt, contract etc.].

I look forward to hearing from you and having a resolution of this problem. I will wait for[set a time limit]before seeking help from [Trading Standards, consumer group, solicitor, etc]. Please contact me at the above address or by phone [give numbers].