Unit 12　Claims and Arbitration

1. 1) We need a few facts about the claim you recently filed with us.

2) We think you have made an error in shipping the goods.

3) This is the third time during the year that you have short-shipped our orders.

4) The freight charge will be for our account.

5) The company claimed a large amount against him.

2. 1) 贵方这一错误已引起我方客户向我方提出责难。

2) 发现差错是我方供货部的疏忽造成的。

3) 因此，损坏一定是在运输途中发生的，我方不应该对此负责。

4) 还是有必要在合同中订立索赔条款。

5) 我们都知道质量差会使产品亏本销售或根本无法销售。

3. Open.