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B: Hello. This is Chris from YongFeng Chemicals Co., Ltd. I’m calling to see if we can make an appointment with your general manager tomorrow morning?

A: Hold on, please. I’ll check his agenda. I’m afraid he won’t be available tomorrow morning. He is rather busy these days. This week is all booked up.

B: I see. But you know I come from China. I arrived in Canberra yesterday and will return to China next Tuesday. I have something important to discuss with him. Could you arrange it for me sometime early next week?

A: Let me see what I can do. Just a moment please.

A: Well, Mr. Chris, would next Monday afternoon be convenient for you?

B: All right. What time exactly?

A: Come between three and five, if that suits you.

B: OK, that’s settled then.

A: I’ll make a note of that. Would you like me to confirm your appointment?

B: Yes, please. You can contact me any day at Canberra.

A: Then look forward to seeing you.

B: Thank you very much. See you.

A: Good morning. May I help you, Sir?

B: Good morning. I would like to see your general manager, please.

A: Do you have an appointment?

A: This way, please.

B: Nice to meet you. I am Chris. This is my name card, please.

C: Nice to meet you too. Take a seat, please. I’m James.

B: Thanks. Thanks for your time and I’m very glad to visit you in your esteemed company.

B: My main purpose of coming here this time is to know your exact requirements of our products, and answer your questions face to face. Of course, maybe I can’t solve all the issues here, but I’ll report your requirements and give feedback as soon as possible.

C: Thank you. I do appreciate this way of communication to discuss our current and further cooperation. Here is a report about the effect on your products for your reference.

B: Let me see. I’ll submit it to our manager for discussion as soon as I return. You’ll be informed immediately once I get the results. I can assure you, Mr. James, I’ll handle it with great attention. Look forward to our long-term cooperation and warmly welcome you to our company at your convenience!

C: Thanks for your visit and I do believe a lot of business will be put through between us.

B: So do I. Bye for now, take care!

Inviting by telephone

A: Hello, this is Chris from YongFeng Chemicals Co., Ltd. I want to speak to your general manager.

B: Hold on, please. I’ll connect him.

C: Hello, this is James Smith, the general manager.

A: Hi, Mr. Smith. This is Chris from China. We have the pleasure of inviting you to visit our company and plant. It’s the best opportunity for you to know our production quality.

C: I’m sorry, but I’m fully occupied this month.

A: How about next month?

C: Yes, that’s fine. How long will the visit take?

A: About one week. We have developed many new products. Maybe you can find what you want.

C: Sounds great! What kind of service do you offer if I visit your company and find interested products?

A: We will arrange everything for you and give you a discount. We hope whole-heartedly that you can come.

C: Very well. I will be most delighted to go.

A: Thank you! See you then.

1. appointment: 约定，任命

2. available: 有空的，空闲的

3. Canberra: 堪培拉（澳大利亚首都）

4. submit: 呈递，提交

5. confirm: 确认, 证实

6. esteem: 尊敬，认为

7. issue: 问题，发行

8. feedback: 反馈，回复

9. plant: 工厂，植物

10. occupy: 使忙碌，占据

1. I’ll check his agenda. 我来查一下他的日程安排。

　I’ll check his schedule. 我来查一下他的日程表。

　I’ll check his diary. 我来查一下他的记事簿。

2. Would next Monday afternoon be convenient for you? 下周一下午您方便吗？

　Are you available next Monday afternoon? 下周一下午您有时间吗？

　Is it convenient for you to come next Monday afternoon? 您下周一下午方便来吗？

3. That’s settled then. 就这样定了。

　That will be fine. 可以。

　That’s all right. 可以。

4. Have you had a previous appointment? 你事先都约好了吗？

　Have you made an appointment? 你事先约好了吗？

　Did you make an appointment beforehand? 你事先约好了吗？

5. Thanks for your time and I’m very glad to visit you in your esteemed company.

　感谢您在百忙之中抽出时间，我们很高兴能够来到贵公司拜访您。

　Thanks for sparing your time and I’m very happy to visit your company.

　感谢您在百忙之中抽出时间，我们很高兴能够拜访贵公司。

　Thank you for your time and it’s my great honor to visit you in your reputable company。

　感谢您在百忙之中抽出时间，我们很荣幸能够拜访贵公司。

6. I can’t solve all the issues here. 在这里我不能解决所有问题。

　I can’t solve all the problems. 我不能解决所有问题。

　I can’t settle all the problems. 我不能解决所有问题。

7. I’ll handle it with great attention. 我会认真对待此事。

　I’ll deal with it carefully. 我会认真处理此事。

　I’ll treat it seriously. 我会认真对待此事。

8. Hold on, please. 请稍等。

　Wait a moment, please. 请稍等。

　Just a minute, please. 请稍等片刻。

9. We have the pleasure of inviting you to visit our company and factory.

　很荣幸邀请您参观我们的公司及工厂。

　It’s my great honor to invite you to visit our company and factory.

　很荣幸邀请您来参观我们的公司及工厂。

　We feel overwhelmingly flattered if you can come to visit our company and factory.

　如果您能来参观我们的公司及工厂，我们真是受宠若惊。

10. I’m fully occupied this month. 这个月我一直很忙。

　I’m very busy this month. 这个月我很忙。

　I’m afraid I won’t be available this month. 恐怕这个月我都没空。

11. Maybe you can find what you want. 或许能找到你想要的产品。

　Maybe you can find what you are interested in. 或许能找到你感兴趣的产品。

　Maybe you can find your target product. 或许能找到你心仪的产品。

Task 1: Interpretation

1. I’m calling to set up a meeting with your dean, Mr. Hu.

2. I think this type of cooperation suits us perfectly.

3. We would highly appreciate your technical cooperation.

4. It is our great pleasure to have Mr. Wang with his delegation visit us today.

5. I hope you can get a picture of what our business is from my introduction.

6. 我查一下他的日程安排，看看能否给您安排一下。

7. 我这次来是想与贵方探讨一下建立合资企业的事情。

8. 我们已经研发出了新技术、新产品，将会使您感到满意。

9. 如果贵公司希望产品在国际市场上具有竞争力，就必须掌握先进技术。

10. 在贵公司的盛情邀请下，我们打算下个星期去参观。

A is a sales manager of a cell phone company. B is an investor from France. A is assigned to visit B to establish business relationship and seek long-term cooperation. A decides to make an appointment and pay a visit in person to discuss the details of their cooperation.

1. What do you think of doing business online?

2. Are you inclined to start your own business after graduation or not? Why?

Task 4: Reading and Speaking

Business visits tend to be extremely punctual. If you arrive late for a business appointment, it will reflect badly on you. So try to arrive on time, or even a little earlier. If you know that you will be arriving late, you should telephone ahead to let them know of the delay. If a business meeting takes place over a meal, business discussions are usually expected to begin after everyone has ordered their meal and sometimes till everyone is seated.

Socializing tends to occur after the business is concluded, not before. This is in contrast with the practice in many other countries, where the purpose of the meal is to socialize and get to know each other before any business is discussed. Many American companies have women in management positions. So don’t be surprised if the person who meets you is a woman, not a man. They are just as competent as their male counterparts. If you feel uncomfortable, focus on the business at hand and ignore the fact that your partner happens to be a woman. Do not, however, ask personal questions as you might be with a male colleague. In particular, do not ask whether she is married or has children. When businessmen or businesswomen meet, they usually introduce themselves by shaking right hands. When you shake hands, don’t crush their fingers, neither hold their hand too lightly. A firmly handshake is the best. Business cards are not normally exchanged upon meeting. If you need a colleague’s contact information, it is okay to ask them for their cards. It is also okay to offer someone your card. But there is not an elaborate ritual of exchanging cards as in other cultures.

1. What is important when you pay a business visit?

2. When does socializing tend to occur in American culture?

3. If you meet a businesswoman, what questions should be avoided?

4. What do you think of the business manners discussed in the passage?

CEO (chief executive officer)　总裁，行政主管　　　president　总裁

chairman　主席　　　　　　　　　　　　　　　　　　general manager　总经理

director　总监　　　　　　　　　　　　　　　　　　 supervisor　主管

administrator　管理者　　　　　　　　　　　　　　　board　董事会

assistant　助理　　　　　　　　　　　　　　　　　　secretary　秘书

accountant　会计　　　　　　　　　　　　　　　　　 staff　员工

buyer　采购员　　　　　　　　　　　　　　　　　　　receptionist　接待员

analyst　分析师　　　　　　　　　　　　　　　　　　interpreter　口语翻译

legal adviser　法律顾问　　　　　　　　　　　　　　management consultant　管理顾问

sales representative　销售代表　　　　　　　　　　 executive secretary　行政秘书

merchandising manager　采购经理　　　　　　　　　　market research analyst　市场调查分析员