177.What will you do if the questions raised by tourists are beyond you?（如果无法回答游客提出的问题怎么办？）

★Honesty is best policy. Sometimes you have to admit that you know very little about the question asked by the tourists. Meanwhile, you should tell tourists that you will fi nd the answer as soon as possible. You may say, “Thank you for the question. But frankly speaking, I know very little about it. I am sorry for that. Can I check it with some experts and tell you later?”

★Sometimes you may handle it in a smart way. For example, you may tell the tourists, “That is a great question. But you see, time is limited, shall we discuss it later?” Then you may surf the Internet or ask some experienced tour guides for help. Don’t forget to reply to tourists.

☆诚实是最好的策略。有时导游应当承认自己对游客提出的问题知之甚少。同时，导游应当告诉游客，你会尽快解答这个问题。导游可以这么说：“感谢您的提问，非常抱歉对此我不是很清楚，我会尽快咨询这方面的专家并及时回复您。”

☆当然，导游也可以用其他方式解决这一问题。比如，可以跟游客说：“这个问题很棒，不过此刻时间比较紧，我们待会儿有空再讨论。”然后，赶紧上网查询或咨询有经验的导游。但要记得及时回复游客。