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英语导游服务能力问与答
1.7.2.6 175.What precautions should be taken by the tour g...
175.What precautions should be taken by the tour guide to prevent tourists from getting lost? (导游带团要预防游客走失,应采取哪些预防措施?)

★Remind tourists from time to time.

(1) Important information such as the name and phone number of the travel agency and hotel should be repeated. Ask tourists to keep the phone number of the tour guide.

(2) Tell tourists the detailed arrangement, including the name and address of the restaurant.

(3) At each spot, repeatedly inform tourists of the parking place, car number, orientation and characteristics of the parking lot, meeting time and place. Before entering the attractions, emphasize the meeting time and place.

(4) Remind tourists to follow the group.

(5) When tourists are free, tell tourists not to go to crowded or remote places and return to the hotel as soon as possible at night.

★Count the number of the group frequently.

★Cooperate with the tour leader and the national guide.

☆加强提醒,做好预报。

(1)反复向游客告知地接社电话和名称、酒店名称电话、导游手机号。

(2)预报当天行程,包括餐厅名称和地址。

(3)每到一个景点,反复告知停车地点、车牌号、方位、特征,强调集合开车时间。进入景点游览前,再次讲清游览时间、集合时间和集合地点。

(4)提醒游客随团活动。

(5)自由活动时不要去拥挤或偏僻的地方,晚间尽早回到酒店。

☆坚持随时清点人数

☆地陪导游员与全陪导游员及领队分工合作,共同管理。

【备注】对于重点团队,可以制作发放“应急联系卡”,卡上有中英文的导游联系方式和地接社紧急联系方式。