174.How can a tour guide recognize the central fi gure in the group quickly?（导游如何快速辨别出旅行团的“中心人物”？）

★In most cases, the tour guide may consult the tour leader, or the guide may recognize them by observing the group.

★The central fi gures have high prestige in the group and their attitude is often followed by the rest of the group.

★They generally have three characteristics: he/she has rich social experience; he/she is knowledgeable and strong-minded; he/she is skillful at dealing with various problems.

☆通常情况下，导游可以咨询领队，或者导游可以通过自己的观察来辨别。

☆“中心人物”在团队中很有威望，他们的态度常常会影响团队其他成员。

☆“中心人物”一般有三个特点：一是有比较丰富的社会阅历；二是认知能力比较强，且意志比较坚定；三是有比较娴熟的社会交往技巧。