173.How will you establish a good relationship with the central fi gure of the group?（导游带团中该如何处理好与旅行团的“中心人物”的关系？）

★Recognize the central fi gure as soon as possible.

★Respect them.

★If there are any problems, the tour guide should ask for their advice sincerely and respectfully so as to satisfy their self-esteem and sense of honor. And in this way, the tour guide may also win their support.

☆导游人员要尽快识别“中心人物”。

☆尊重“中心人物”。

☆遇到问题，导游要主动找他们做工作，真诚有礼貌地与其商量，以满足他们的自尊心和荣誉感。如此，导游也可以赢得他们的支持。

【备注】本题中的“the central fi gure”，也可用“the infl uencer”，意指此类“中心人物”的态度通常会影响、引导团队其他成员。