163.What should the tour leader do if a tourist does not return to China with the group?（游客在境外滞留不归，领队如何处理？）

★Report to the office immediately and inform family members of that tourist of his detention.

★When the group enters China, the tour leader should submit a detailed statement.

★Write a written report to certain administration departments as the Embassy, Exit-Entry Administration Section, Public Security Bureau, and Tourism Administration to state what happened.

★If the tourist returns home, he/she must report to relevant departments and close the case.

☆立即报告旅行社，并通知游客家属。

☆领队在入境时，向边检递交情况说明。

☆向使馆、出入境管理处、公安机关、旅游主管部门进行书面汇报，陈述事情经过。

☆若滞留人员归国，必须向相关部门汇报并销案。

Related words and phrases

Chinese embassy　中国大使馆

American consulate in Shanghai　美国驻上海领事馆

Public Security Bureau　公安局

police station　警察局

report a case　报案

beware of pickpocket　谨防扒手

medical expenses　医药费

certifi cate of death　死亡证明

have one’s visa extended　延长签证

have one’s visa separated from the group visa　分离签证

emergency treatment　紧急处理

fi rst aid　急救

reimbursement　赔偿

insurance　保险

food poisoning　食物中毒

food allergies　食物过敏

travel accident insurance　旅游意外保险

the all-in-one package　综合服务（费）

stay abroad illegally　境外非法滞留

leave the group without permission　擅自离团

Questions for discussion

1. How would you respond to the incident that a tourist suddenly feels quite sick in a scenic spot?

2. A pious Christian tourist in your group hands out copies of the Bible and other religious souvenirs to the local people. As a local guide, what should you do?

3. What assistance can you offer to a tourist who wants to end the entire tour ahead of time because of an urgent call from home?

4. Your group has just finished a tour of Summer Palace. A tourist fails to arrive at the meeting point on time. 15 minutes have passed and your group gets impatient. As a local guide, what would you do to deal with such a case?