161.What should the tour leader/national guide do if tourists lose their luggage at the hotel?（游客在酒店丢失行李，领队/全陪如何处理？）

★Get the detailed information of the lost luggage.

★Communicate with the hotel. If the staff fails to fi nd it in the hotel, the tour leader/the national guide should call the police.

★Collect and keep evidence for insurance claims.

★Help tourists buy some daily necessities.

★Hand over evidence to the offi ce and help with insurance claims.

☆落实行李中贵重物品的价值。

☆与酒店沟通协商寻找，如找不到则报警。

☆收集并保留好相关证据。

☆协助游客购买急需物品。

☆把相关证据交给旅行社并协助游客进行保险索赔。