159.What should the tour leader/national guide do when the personal security or property of the tourist is damaged?（当游客人身或财产受到损害时，领队/全陪应如何处理？）

★Comfort the tourist and calmly deal with the incident to avoid further loss or damage.

★Timely report to the travel company and gather evidence.

★The travel company (the tour leader) sometimes has to pay for the treatment of tourists fi rst.

★Assist tourists in claiming compensation.

☆安抚游客，冷静处理，避免损失和伤害扩大。

☆及时报告组团社并收集证据。

☆旅行社（领队）在某些情况下，可以为游客的救治垫付资金。

☆领队/全陪有协助游客索赔的义务。