157.What can you do if the group misses the train?（如旅行团误了火车，导游应如何处理？）

★Call the offi ce and ask for help.

★Inform the the next stop in time.

★Locate the railway station manager on duty immediately, explain the situation and try to transfer the group to the next available train.

★Locate the group’s checked-in luggage and learn how they will be transported.

★When the group leaves, immediately update those concerned at the next stop.

★Submit a report to the offi ce and keep a record.

☆联系旅行社，寻求帮助。

☆第一时间通知下一站。

☆立即联系火车站当班经理，解释事由并请其设法安排下一班火车。

☆如有随原车托运行李，但游客没赶上车，了解行李的去向并妥善安排好行李的托运。

☆旅游团离开后，立即将具体情况通知下一站。

☆向旅行社提交事件报告并做好记录。