156.What should a tour guide do when the group misses the plane?（如旅游团误机，导游员应怎样处理？）

★Immediately report to the offi ce, seeking assistance.

★Apologize to tourists and comfort them.

★Try to minimize the loss. (Contact the airport as soon as possible to see whether the group can take the next fl ight.)

★If all efforts fail, arrange accommodation and sightseeing of the group during the detention.

★Notify the next stop.

★Submit a detailed report to the offi ce (including analysis of causes and lessons learned).

★Compensation should be given according to the instructions of the travel agency.

☆立即报告旅行社，请求协助。

☆向游客赔礼道歉，稳定情绪。

☆尽量减少损失。（尽快联系航空公司，看是否可搭乘下一航班离开。）

☆如当天无法解决，安排好该旅游团滞留期间的食宿、游览事宜。

☆通知下一站。

☆提交事故小结（包括原因分析、教训总结等）。

☆根据旅行社意见补偿或赔偿。

【备注】If there is no stamp on the tickets with the words “No transfer; No refund”, go directly to the airline service counter and talk to an airline representative or at an airline reception to see whether there are enough empty seats for the group to leave on the next fl ight. If seats are not available, contact with the office to see whether the group can change other means of transport to the next station. Inform the next stop. 如机票上未印制“不可转签、不可退票”，导游应直接去航空公司服务台，请工作人员核实下一航班是否有足够空位。如有足够空位，安排游客搭乘下一航班。如不行，请旅行社联系是否可改乘其他交通工具前往下一站，如可行及时通知下一站联系人。旅行社团队机票因价格优惠，通常是“三不”机票，即“不退不改不换”。通常旅行团误机所带来的损失比较大，如后续行程涉及转机，后果更是严重，导游在此环节一定要倍加小心、留出足够时间。同时，个人在网上订机票时也应注意，网络订票快捷方便，选择此种方式订票时要认真阅读温馨提示，留意特价机票属于哪种性质，如属“三不”机票，一旦订票成功，没有回旋余地。