155.What measures can be taken in order to persuade tourists to accept the new itinerary when the original one is changed due to force majeure?（旅游团因不可抗力因素发生行程变更，导游员应怎样做好游客的说服工作？）

★Inform the tour leader (the national guide) as soon as possible, reaching consensus.

★Explain the situation to the tourists with high prestige in advance, try to win their support, and ask them to help persuade other members.

★Work together and try to persuade the whole group and win their understanding.

☆首先及时告知领队/全陪，先行统一意见。

☆向旅游团中重点人物说明情况，希望得到支持，并请其协助说服其他成员。

☆大家共同做好全团游客的说服工作，争取谅解。

【备注】大多数游客能够理解并接受因不可抗力因素导致的行程变更；少部分游客会过度维权，提出不合理要求。导游服务团队应果断、灵活，防止不良情绪蔓延、影响整个团队。必要时，可将《旅游法》中相关条例告知游客，说服游客遵守法律，合法维权。