153.In case of fire, how can a tour guide react properly?（如遇到火灾，导游应如何应对？）

★As a tour guide, he/she should fi rst of all keep calm.

★Call 119 immediately. And he/she should tell the police the exact location of the fi re, the present situation of the fi re, etc.

★He/She will try his/her best to notify all the tourists and tour leader.

★Help with the evacuation.

★If the situation is serious, the tour guide should encourage tourists to help each other or escape to safe places by themselves.

★Once the group arrived at the safe place, call the offi ce and count the number of tourists.

★Send the injured to hospital and comfort the group.

★When the cause of the fire is clear, he/she will ask the manager or the tour leader to make it known to the whole group.

★Keep a record.

☆尽量保持冷静。

☆立即报警，拨打火警电话119。要讲清确切的起火地点、火势等情况。

☆尽可能通知所有游客与领队。

☆听从指挥，有序疏散。

☆如发现火势已蔓延开，鼓励引导游客自救和互救。

☆到达安全地点，通知旅行社并清点游客人数。

☆送伤者去医院，安抚其他游客。

☆火灾原因清楚后，请旅行社经理或领队告知全团。

☆做好记录。

【备注】临危不惧、头脑清醒、遇事不乱、处事果断、办事利索、积极主动、随机应变是导游处理意外事故时应有的品质。在重大旅游事故的处理上，上述品质有助于稳定游客情绪、快速应对危机，从而降低事故所带来的损失和伤害。此外，在重大旅游事故发生时，导游也要保护好自己，进退有度。