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英语导游服务能力问与答
1.6.2.13 147.What are you supposed to do when a tourist sud...
147.What are you supposed to do when a tourist suddenly has sunstroke?(如何处理游客中暑?)

★Let the tourist lie down comfortably in the shade and put a wet towel on his/her forehead.

★Offer him/her some cold water (ice-cold water) and let him/her have a short rest.

★If the tourist still feels uncomfortable, send him/her to the hotel and ask the hotel to take care of him/her or send him/her to the hospital if he/she wants.

★Call the tourist once in a while to see whether he/she needs more help.

☆让中暑游客在阴凉处躺下,将湿毛巾敷于其前额。

☆为游客提供凉水(冰水),让其进行短暂休息。

☆如游客依然感觉不适,可将其送回酒店,请酒店给予照顾,或经本人同意,送医院治疗。

☆与游客保持联系,以便提供帮助。

【备注】高热、无汗及昏迷是中暑的特征性症状。对于先兆中暑、轻症中暑,如处理及时,往往可短时间内恢复。对于重症中暑,要即刻送医院救治。通常导游继续带团,领队和家属送游客去酒店或医院,如有必要,可联系办公室,请办公室派人协助。