144.What will you do if one of the tourists refuses to share a standard room with another tourist due to conflicts or different living habits?（如果住同一标间的两位游客因闹矛盾或生活习惯不同而要求住单间，导游应该如何处理？）

★Work with the tour leader and try to solve the problem in the group.

★If no one wants to change rooms with them, and if there are rooms available, the tour guide should help them change rooms.

★The tour guide should tell them in advance that the one who insists on changing rooms is responsible for the extra expense.

☆导游首先应请领队调解或在内部调整。

☆若调解调配不成，且酒店有空房，可满足其要求。

☆导游要事先说明，房费由游客自理，一般是谁坚持住单间谁付房费。

【备注】因房间调换涉及的费用，请游客签字为证并现付。通常的支付原则是“谁提出，谁支付”。