137.What will you do if you fi nd that the tourists’ itinerary is different from yours?（如导游手中日程与游客的日程不符时，应该怎么办？）

★Report it to the office right away and wait for the solution to the problem.

★If the local travel agency is responsible for the problem, the local guide should explain and apologize honestly and sincerely.

★If the mistake is due to other parties, the local guide should work with the tour leader and ask the tour leader to explain to the group.

☆立即向旅行社报告，等待指示。

☆倘若责任在我方，导游应实事求是地说明情况，并致歉。

☆倘若非我方责任，导游应与领队共同解决，可请领队做好解释工作。

【备注】作为导游，授权有限，遇到上述情况不可急于辩解，可以说：“出现了这样的事很遗憾，我会立即汇报，相信很快会有一个说法。”(“I am sorry. I don’t know what is wrong with the program. I will call the office right away. Pretty soon, we will get the answer.”)简而言之，遇此类问题应首先弄清情况：如属地接社责任，地陪代表地接社道歉；如非地接社责任，地陪协助解决。