135.What are the principles of dealing with unexpected problems?（发生旅游事故时，导游员的处理原则是什么？）

★Figure out the situation.

★Handle the emergency in time and minimize the risks and loss.

★Report to the offi ce, waiting for instructions.

★Well arrange the remaining programs according to the instructions of the travel agency.

★Keep a record.

☆摸清情况，找出故障环节。

☆及时处理，力求减少损失。

☆报告旅行社，等待指令。

☆根据旅行社指示，做好后续活动安排。

☆写出事故报告。