134.If a tourist wants to buy something, but unfortunately it is currently out of stock. He/She asks you to assist in the purchase and arrange for the shipment when it is available. What is the best way to deal with this situation?（如游客所需商品暂时缺货，游客请求导游代为购买并邮寄商品，如何处理比较妥当？）

★Suggest that the tourist have direct contact with the shop manager through E-mail to discuss the details of the price, payment, shipment and delivery. Then, they can fi nish the transaction online.

★Exchange E-mail addresses with the tourist, in case there are any complications that require further communication.

☆建议游客直接找商店经理商量，回国后通过网上联络，进一步讨论价格、支付方式以及托运方式，最终完成网上交易。

☆与游客互留电邮地址，以防日后游客需要帮助。

【备注】代为购买的传统操作一般需请示旅行社，获得同意后，请游客写委托书，留充足费用，代为购买并托运，所有单据原件寄送游客，复印件留存旅行社。事实上，现在购物很方便，许多商家接受网络支付，交易一般可在网上完成。因此，不建议导游为游客代购商品，因为过程比较复杂。

Related words and phrases

contact address　联系地址

complaint box　意见箱

seat by number　对号入座

occupied　（洗手间）有人

vacant　（洗手间）无人

luggage elevator　行李电梯

luggage receipt　行李收据

paid consumption　有偿消费

laundry service　洗衣服务

service charge　服务费

cancel the reservation　取消预订

commission fee/charge　手续费

safety precautions　安全提示

Questions for discussion

1. As a local tour guide, how will you respond to the request of a tourist who chooses to stay out of a mountain-climbing activity?

2. How will you respond to a group of architects who would like an add-on visit to Zhujiajiao in Shanghai for it’s well-preserved traditional housing?

3. What will you do when the tour leader asks you to add on a new spot?