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英语导游服务能力问与答
1.6.1.10 132.What should a tour guide do if a tourist in an...
132.What should a tour guide do if a tourist in an overseas group wants to invite a friend in Shanghai to join the group to Beijing?(境外旅游团有位游客想邀请在上海的朋友一起随团到北京旅游,导游应怎样处理?)

★Communicate with the tour leader and get the consent of the tour leader and the whole group.

★The travel agency agrees.

★Help the tourist go through such formalities as providing valid documents, fi lling out the form and paying for the tour.

★After participating in the group, the new tourist should be treated with the same care and concern.

★Make sure the offi ce has arranged accommodation and bought ticket for the new tourist.

★Make sure the offi ce inform the next stop of this issue.

★If the request cannot be met, explain patiently.

☆导游员应首先征得领队和全团其他成员同意。

☆征得旅行社同意。

☆为该朋友办理加入旅游团的手续:如出示有效证件、填写表格、交纳费用。

☆参加团队后,讲清注意事项,与其他成员一视同仁。

☆提醒旅行社为其订房、订餐、订票。

☆提醒旅行社通知下一站人数变动。

☆如无法满足,做好解释工作。

【备注】如请求随团的亲友或朋友是驻华使馆、领馆人员,应告知游客邀请须征得本地外事部门同意,方可办理。