131.How will the tour guide handle the request of changing transportation means?（游客要求更换交通工具时，导游应如何处理？）

★Emphasize the importance of keeping the contract and try to persuade tourists politely and patiently.

★If there are special reasons, report to the offi ce.

★Let tourists know that they should cover extra expense if there are any.

★If the travel agency agrees on tourists’ proposal, sign a new contract after tourists submit a written application with their signatures.

★Keep a record.

☆告知游客遵循旅游合同的重要性。礼貌婉拒，耐心说服。

☆游客如有特殊情况，请示旅行社。

☆告知游客，如引发额外费用，由游客承担。

☆如旅行社同意，应由游客提出书面申请并签名，重新订立合同。

☆做好记录。