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英语导游服务能力问与答
1.6.1.6 128.What should the tour guide do if tourists prop...
128.What should the tour guide do if tourists propose to change the attraction specifi ed in the contract to another?(旅游团中有游客提出更改某一景点,导游应如何处理?)

The request can only be satisfi ed under the following four conditions:

★It is the request of the whole group; the tour leader (the national guide) has no objection to it.

★Time permits.

★All tourists agree to pay the extra expense if there are any.

★A written application with signatures of all tourists should be submitted.

★Then report the case to the offi ce.

★Well arrange the new program.

改变行程单中的景点需满足以下四个条件:

☆全体游客共同要求,领队无异议。

☆时间许可。

☆全体游客同意更换所引起的费用自理。

☆游客提出书面申请并签名。

☆(满足上述条件的前提下)报告旅行社。

☆导游做好新景点游览安排。

【备注】《旅游法》第七十三条规定:旅行社根据游客的具体要求安排旅游行程,与游客订立包价旅游合同的,旅游者请求变更旅游行程安排,因此增加的费用由游客承担,减少的费用退还旅游者。(According to Article 73 of Tourism Law: The travel agency shall make travel arrangements following specific requirements of the tourists; in case the travel agency has signed a package tourism contract, yet the tourists request changing the travel arrangements, which then incurs additional fees, such fees shall be borne by the tourists, and the reduced fees shall be returned to the tourists.) 增加景点与更换景点的处理方法类同。