127.What should the tour guide do when some tourists insist on moving to rooms which are above the standard stipulated in the contract?（当旅游团中有游客要求住高于合同规定标准的房间，导游应如何处理？）

★Make sure tourists know and agree that all expenses incurred are to be covered by themselves.

★Help them contact the hotel directly.

★If there are rooms available, help them change rooms and report it to the travel agency.

★If required rooms are not available, the tour guide should explain patiently.

☆确认游客知晓并同意因此产生的费用由游客自理。

☆帮助游客直接与宾馆方面联系。

☆如有空房，可予以满足，事后把情况汇报给旅行社。

☆如没有空房间，导游要向游客解释清楚，取得谅解。

【备注】如游客有此要求，提醒游客将产生额外费用并协助游客与宾馆直接沟通。由宾馆直接告知并收取将产生的确切费用，操作更直接透明。如游客的要求涉及更换更高规格的酒店，导游应与领队配合，尽力说服客人住在合同约定的酒店。