122.What are the characteristics of business group? What kind of service will you provide for a business group?（商务游客的特点是什么？对商务游客应提供怎样的服务？）

Business travelers set clear goals for their travel. They are effi cient and less price-sensitive, with higher expectation to service.

When providing services, the tour guide should pay attention to the following aspects:

★Make sure the hotel is well-equipped, with necessary offi ce facilities.

★The tour guide and other staff should be punctual and effi cient.

★The tour guide should handle unexpected requests timely.

商务游客目标明确，讲求效率，对价格不敏感，对服务水平要求高。服务要点如下：

☆酒店应设施良好，具备办公设施。

☆导游及其他相关服务人员工作应准时而高效。

☆如遇变化，导游应及时解决。

【备注】酒店的选择是旅行社计调在制订接待计划时所考虑的，非导游所能决定。但导游可将相关酒店的情况反馈给计调，以便计调在后续接待计划制订时有更好的选择和安排。

Related words and phrases

incentive tour　奖励旅游

cruise service　邮轮旅游

business travel　商务旅游

package tour　包价旅游

special interest tour　专门兴趣旅游

venue　会场，场地

the main hall　大厅

private room　包厢

annual meeting　年会

registration form　登记表

high-risk tourism project　高风险旅游项目

a business license　经营许可

Questions for discussion

1. How will you provide good service for pupils aged 7 to 8?

2. Your next group is a special one which is called “JEWISH HERITAGE OF SHANGHAI”. What will you do to guarantee good service of this group?