119.What are the characteristics of the professional delegation? How will you conduct the tour?（考察旅游团具有哪些特征？导游在提供服务时需要注意哪些问题？）

Characteristics of the professional delegation include the following aspects: they have professional knowledge in certain aspect; their purposes are clear; they observe carefully and have more professional questions; they have high expectation to tour presentation.

When providing services, the tour guide should pay attention to the following aspects:

★The tour guide should make good knowledge preparation for the group.

★When giving the tour presentation, the tour guide may play to his/her strengths. (For example, he/she may explain from an appropriate perspective).

★Make sure tourists have enough time for further exploration by themselves.

专业考察团的特点包括：游客通常专业知识丰富、目的明确、观察细致、专业问题多，对讲解要求高。

提供服务时，应注意以下几点：

☆导游事前的知识准备要充分；

☆讲解时要扬长避短（如积极寻找合适的讲解切入点）；

☆给游客留下足够的自由探索时间。

【备注】不同的考察旅游团目的和兴趣点不同，导游前期的知识准备格外重要；讲解时可避开专业知识性介绍，多结合当地情况，收集相关历史及风土人情等。