114.What will you do if you fail to fi nd the FlT who is due to check out and leave for the airport?（导游到达散客下榻的酒店后，没找到要送站的散客，该怎么办？）

★Try to contact the tourist. If the tourist cannot be reached, the tour guide should do the following things.

★Check with the front desk whether the tourist has left.

★Together with the driver, look for the tourists for 20 minutes.

★If the tour guide fails to find the tourist, report to the offi ce for assistance.

★If all efforts are in vain, leave the hotel after getting the instruction of the offi ce.

☆联系该客人，如客人无法联络，则按以下步骤行事。

☆到饭店前台了解游客是否已离店。

☆与司机共同寻找约20分钟。

☆办公室报告并协助查询。

☆确认无法找到游客，经旅行社同意后，导游方可离开宾馆。

Related words and phrases

pick-up and delivery service　接送服务

shuttle bus　班车/摆渡车

limousine　豪华轿车

MPV/Multi-Purpose Vehicle　商务车

SUV/Sports Utility Vehicle　越野车

laundry service　洗衣服务

ethnic food　民族风味餐

specialty restaurant (local flavor restaurant) 风味餐厅

force majeure/events unavoidable　不可抗力

terminate the contract　终止合同

additional fees hence incurred　由此产生的额外费用

Questions for discussion

1. What will you do when an FIT tells you that he/she wants to buy some knockoff（名牌仿制品） Gucci handbags?

2. What will you do when an FIT insists you bargaining in a shopping plaza?