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英语导游服务能力问与答
1.5.1.10 113.When an FIT asks you to take him to an erotic ...
113.When an FIT asks you to take him to an erotic place, what will you do?(当游客提出要求去色情场所时,导游应如何应对?)

★The guide should explain patiently and refuse his/her request.

★Introduce Chinese traditional ideas and moral standards.

★Tell the tourist that going to such places is illegal in China. Therefore, the guide will not arrange the tourist to visit or take part in projects or activities that violate the Chinese laws, legal provisions and social morals.

☆导游应耐心解释并拒绝该要求。

☆介绍中国的传统观念和道德标准。

☆指出去不健康的娱乐场所在中国是违法的。所以导游员不会为游客安排参观或者参与违反我国法律、法规和社会公德的项目或者活动。

【备注】导游在处理类似问题时,应考虑到文化差异,注意方式方法。根据《旅游法》第四十一条规定:导游和领队从事业务活动,应当佩戴导游证、领队证,遵守职业道德,尊重旅游者的风俗习惯和宗教信仰,应当向旅游者告知和解释旅游文明行为规范,引导旅游者健康、文明旅游,劝阻旅游者违反社会公德的行为。(According to Article 41 of Tourism Law: When providing services, tour guides/tour leads shall wear their tour guide certificate/tour lead certificate, observe professional ethics, respect the custom and religious beliefs of tourists, tell and explain to the tourists norms of civilized tourist behaviors, guide the tourists to travel in a healthy and civilized way, and stop behaviors which violate social morality.)